Teams | Collaboration | Customer Service | Project Management

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How To Write A Project Proposal in 2023 (+ Examples & Templates)

Coming up with a project and completing it successfully is hard work. This hard work does not happen overnight, either. It takes tons of careful planning and strategic implementation from ideation to completion. But it all starts with a project proposal. Writing an effective project proposal can place any project in the fast lane toward success. But figuring out how to write a project proposal can be daunting. But it doesn’t have to be.

The Best ServiceNow Alternatives for Better Features, Pricing, and Support

If you are looking for a ServiceNow alternative, chances are that you are looking for an ITSM solution that provides similar or better features, but with a more affordable price point. While ServiceNow is a widely recognized and popular ITSM platform, it may not be the right fit for every organization due to its cost, complexity, or customization limitations. Fortunately, there are several alternatives to ServiceNow available in the market, each with their own unique strengths and capabilities.

Customer Self-Service Portals: The Most Important Attributes

A self-service portal is a customer-facing site for support requests and important information like billing history, recurring orders, troubleshooting information, or any other details a customer needs to know. By giving users quick and easy access to these tools, businesses can reduce support tickets and decrease the time it takes for tickets to be resolved.

What is back office BPO? (pros, cons, popular services)

Back office functions like data management, payroll processing, HR administration, etc., play an essential role in a company’s scalability and productivity. But why do companies outsource back office BPO functions? Businesses often find it challenging to execute back office processes as it requires the latest technology, infrastructure, and qualified professionals. Outsourcing these processes gives companies a chance to improve their back office operation in a cost-effective way.

7 Ways Project Management Tools Can Improve Employee Productivity

Are you looking to improve your organization’s operations and boost your team’s productivity? Are you wondering how project management tools can improve employee productivity? If you are, you’re in the right place! In today’s fast-paced and ever-changing business world, staying ahead of the curve is more important than ever. Project management is an excellent yet challenging area where businesses can gain a competitive edge.

Creating an equitable workplace culture - Interview with Suman Gopalan

This episode features an interview with Suman Gopalan, Chief HR Officer at Freshworks. Suman has spent her entire professional career in HR, holding positions at publicly traded companies like The Nielsen Company, Dell Technologies, and Whirlpool. At Freshworks, Suman pilots the global people strategy to develop and engage their employees. In this episode, Amanda and Suman examine diversity in the workplace. They discuss Suman’s passion for women in the workforce, key elements of workplace culture, and why it’s better to hire people that add to that culture versus fitting in.