Teams | Collaboration | Customer Service | Project Management

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10 Productivity Improvement Strategies Companies Need To Try

Most everyone would like to think that they have great and, consequently, productive employees. However, studies show that employees are only productive for 2 hours and 23 minutes of their work day. While you might be blown away by that statistic, the truth is that employees can become very distracted by chatty co-workers, unproductive websites, and other workplace distractions. These issues are just the tip of the iceberg when it comes to improving employee productivity.

How to choose the best live chat customer service software for 2023

In this video, we reveal the top live chat features for 2023 to help you find the best live chat software. We also show you how live chat support can benefit your business and save costs. Why choose Zendesk? With Zendesk, you can add live chat and messaging to your website, mobile app, and social channels and provide 24/7 support with our no-code chatbot. Zendesk’s live chat software comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.

Automatic Check-ins in Basecamp

Basecamp's Automatic Check-ins tool is a simple way to ask your team recurring questions and gather their answers all in one place. They're a great way to replace status calls or meetings while keeping everything on the record. In this video, Kimberly from the Basecamp Customer Success team walks through how to create Automatic Check-ins in the Basecamp project management software. She also shares how the team at Basecamp uses Automatic Check-ins on a daily and weekly basis.

7 email workflows tips to improve your agency's outbound marketing

Most agencies don’t have unlimited resources. They must use their time and budgets wisely to get the most bang for their buck. Reaching out to every contact via one-off emails is an inefficient (and unrealistic) communication method. So, how can your agency connect with its audience effectively without overwhelming your staff? It's smarter to keep up with your email marketing efforts, even with a small team, by building automated email workflows.

How the Right Product Portfolio Management Solution Boosts ROI

If you’re a product leader at a large company managing multiple product lines, you know you need visibility across your teams to ensure you have all the necessary information to make the best possible strategic decisions for the business. Every product organization has some process for managing their portfolio of products and initiatives.

Top 12 time tracking software for virtual assistants

Accurate time tracking can help a virtual assistant with client invoicing, project management, productivity tracking, and more. But there are many time tracking tools in the market, and you may need help to choose one that suits your requirements. In this article, we’ll explore the 12 best time tracking software for virtual assistants, their features, pricing, and customer ratings. We’ll also explain how to select a suitable time tracking tool and the benefits of time tracking.