Customer service (CS) seems like a simple enough concept on the surface. And yet, the practices and preparation required—to provide a truly unique customer experience and create loyal clients—take a greater depth of understanding and experience to get things right. This is especially true for meeting the needs of businesses, which are naturally more complex and comprehensive than those of individual consumers.

We often talk about the importance of customer service to today’s discerning customers. And while it’s true that we can't overstate the value of excellent customer service, it’s also true that there’s too much of a good thing when servicing customers. It’s called “overservicing,” and it can lead to diminishing returns for bottom-line-minded companies.

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and confidential information stored and shared over these interconnected computers. So it’s no surprise that computer monitoring is vital for most businesses. But what is computer monitoring exactly, and how does it help your business?

Leadership is not a prize you can get from a cereal box. It takes hard work, determination, and a strong vision to be an effective leader. On top of that leadership is even more crucial for success during hard times, as it shows you how to lead through the ups and downs of life. As a manager, you must provide guidance and support to your team, especially during challenging moments. In this blog post, we will discuss top tips for leading your team through a rough patch. Keep reading!

We’re starting the year off by bringing even greater flexibility to Scoro – from more easily adjustable role prices and more convenient time entry management to better customizable search settings.

Tier 3 help desk is the fourth layer in the five levels of IT support. Its main goals are to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing. Level 3 is typically the highest level of technical skill in the organization and involves roles such as server admins, network specialists, product engineers, and developers.

Imagine a world where your app resembles a bustling metropolis, teeming with engaged users and crowded with activity. Fascinating, for sure. But how do you transform this vision into a reality? The answer is simple: by understanding and optimizing your app engagement metrics. Without measuring user engagement, you're flying blind - you'll never know which areas of your app are thriving and which need improvement.

Is your intranet getting diversity and inclusivity right? Diversity, equity, and inclusion (DEI) is a hot topic for businesses today. But DEI is more than just a business buzzword and should have your attention year-round, not just on MLK Day. It needs to be a cornerstone of your company practices.

If your team uses Slack, you already know what a crucial role it plays in bringing teams together and keeping everyone on the same page – whether you're working just a few feet away from each other in the same office – or working remotely, thousands of miles apart. It’s so much more than a messaging platform. The secret to Slack’s success is just how easy it makes it for you to integrate the tools you use everyday. Whether that’s Google Sheets, Zoom or Github.