Teams | Collaboration | Customer Service | Project Management

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Agile vs Waterfall Project Management: The Ultimate Differential Guide

This guide is for you if you are unsure about the pros and cons of agile vs waterfall project management. Each project management style is suited for different project types. The basic difference between waterfall vs. agile project management is this: Waterfall follows a linear style of work where each project phase starts only once the previous project phase is complete. Agile focuses on working simultaneously to accomplish project phases.

Why Customer Health Scoring Matters

Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience. By regularly tracking customer health, businesses can make informed decisions that lead to increased customer satisfaction, retention, and revenue.

2023 Guide to Implementing PSA Software

Regardless of sector, it would be an understatement to say that software plays a key role in productivity, collaboration, and communication. We rely on it every day to make our lives easier. But it can also make our lives harder if we’re not mindful of how we use it. When you solve ten different problems with ten different tools, you overload information, and it soon becomes difficult to keep tabs on everything you need to get done.

RescueTime vs Toggl Track Comparison (2023)

Are you in a dilemma choosing between RescueTime and Toggl Track? Both apps are ruling the time-tracking apps market with their features and services. Being in the same field, they have the same intention of time management. But they have some distinguishing features that make them unique and compliant to the users. However, are they useful for your company? Being a productivity chaser, you might get confused about choosing the right one.

10 Tools to Keep Your Workflows Aligned While Promoting Positive Team Culture

A positive team culture encourages people to express themselves freely – while still being professional, of course. Teams need to work as a unit for a company to grow. And they work best when the team culture facilitates and rewards healthy collaboration based on honesty and transparency. Given how dramatically the work culture has changed in the last few years, you need the right tools to keep going.

The approval workflow process: Strategies, steps, and tools

Looking to eliminate bottlenecks and streamline operations within your business? If so, then having a detailed approval workflow process in place is essential. With an approval workflow process in place, team members within your organization follow a predictable sequence of steps to process data. This improves efficiency while helping teams close deals in a timely manner.

Recession-Proof your 2023 CX Strategy | Webinar with Maranda Dziekonski, Chief Customer Officer

Maranda is a huge proponent of baking in efficiency in the customer service processes and building scalable processes that grow with the team. Join Maranda and Aneta from Netomi to learn about how to build a recession-proof CX strategy for 2023.

Clockify Vs. Toggl: A Detailed Comparison in 2023

You may know the names 'Clockify' and 'Toggl' in searching for time-tracking software. Indeed, both of the apps are known for being powerful time management tools. But wondering what you need for your organization. Clockify is famous for its free time tracking and timesheet management tool. It is a useful tool for keeping track of employees and their duties, personalizing projects, providing a simple view of processing, efficiently assigning employee projects, and enhancing team visibility.