If you want to build a world-class Customer Service team, you need to be data-driven. Data-driven Customer Support teams have an awareness of their Key Performance Indicators (KPIs) – they understand how these important metrics behave over time. If CSAT drops, or FRT increases, they are the first to realize. They can investigate the underlying causes and respond quickly.

Companies are eager to attract professionals reentering the workforce after a career break – returnships are one way to get there.

User engagement is the process through which users can interact with your app for its intended purpose. It is the fundamental pillar of effective app strategies. As per research, app engagement increased by 30% between 2019 and 2020 and 7% between 2020 and 2021. Even though acquiring new customers is challenging in its own right, it becomes even more complicated when the space is highly contested among different brands competing for users' attention.

In the season of gift-giving and new beginnings, we’ve received the best present of all — confirmation that users love us! Popular software review site G2’s quarterly reports for Winter 2023 show that Time Doctor held its number one ranking in the Employee Monitoring category for the eighth quarter in a row. We also out-ranked six competitors compared to last quarter to rise to 12th spot for the Time Tracking category (out of 125 products).

It’s that time of year again when your email inbox and social media channels are flooded with IT service management (ITSM) year-ahead predictions. 2023 is no different to previous years. Still, hopefully, this blog has taken a slightly different approach by offering a practical view of ITSM trends for 2023 rather than simply stating a number of areas your organisation needs to focus on in the year ahead.

A Performance Improvement Plan addresses an employee’s shortcomings and outlines strategies to strive for higher results. A Performance Improvement Plan (PIP) aims to help employees improve their productivity and meet the standards of their organization. For example- A PIP could outline the specific skills or training the employee must obtain or explain how their behavior needs to be modified.

Insightful employee monitoring software was selected as no.1 for implementation, relationships, results and usability.

In this blog, you will learn what is customizable project tracking, and how it can be used to manage projects.

Maximise productivity with these digital-first collaboration innovations.