Communication is essential in any workplace. Whether you’re talking to your coworkers on the team hotline, composing an email, or discussing a project in person, effective communication is key to a productive environment. But what if you don’t have the best interpersonal skills? In this article, we’ll explore the importance of interpersonal skills and discuss some tips on how to improve them.

The technological advancements in the last decade have allowed significant improvements in the customer service environment. One of such innovations is in-app chat. In-app chat allows users to get their questions answered right at the spot while using a certain app.

As a digital agency owner, it's critical to manage your team’s time efficiently, keep clients happy, and monitor your profitability if you want to grow your business into a successful agency. Without scalable processes in place, it’s easy to get lost in the confusing chaos of never-ending email threads, missed deadlines, and breakdowns in communication.

Social media projects require more than creating a social media calendar and calling it a day. Your team needs structure and organization to build effective social media strategies and campaigns. Clients need to know what’s happening. Followers wanted their messages responded to yesterday. Thankfully, there are solutions that address these challenges (and more).

According to Gartner, when customers are able to find resolutions at the end of high-effort experiences, 96% are more likely to be disloyal to brands, and 81% are likely to share negative word-of-mouth. This is why it’s crucial for you to have a ticket escalation process. Read this guide to understand.

Companies are eager to attract professionals reentering the workforce after a career break – returnships are one way to get there.

It’s that time of year again when your email inbox and social media channels are flooded with IT service management (ITSM) year-ahead predictions. 2023 is no different to previous years. Still, hopefully, this blog has taken a slightly different approach by offering a practical view of ITSM trends for 2023 rather than simply stating a number of areas your organisation needs to focus on in the year ahead.

A guide to the hottest outsourcing trends in 2023.

The idea of having a team dedicated to communicating with a company’s workforce isn’t new. Still, the last three years have intensified the need for an internal comms team as the workplace morphed from a single location to distributed locations, with employees spanning different cities, workplaces, and time zones.