"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.

Have you ever noticed how difficult it can be to communicate with your colleagues remotely? It can be challenging to communicate effectively with remote teams for several reasons, like lack of face-to-face interaction, time zone differences, and difficulties with technology. In fact, 20% of workers say communication is their number one challenge while working from home.

A guide to the link between hunter-gatherers and digital nomads, and how you can effectively support a remote workforce.

Ever wondered what is a project kickoff meeting? They are the meetings that set the foundation for every successful project. These meetings ensure that everyone is on the same page before they begin their agile project management sprint or typical project management. Let’s understand it with the help of an example; Have you ever tried to plan a trip with your friends all by yourself?

While some contracts are in place for an indefinite period of time, others come with a firm expiration date. In the case of the latter, the question arises: what happens when the initial term of a contract expires? A contract renewal can be useful for all stakeholders if both parties agree to continue the relationship. As a final state in the lifecycle of a contract, contract renewal is a critical consideration.

A challenge that’s increasingly common in workplaces today is that many generations often work together in one team. Managing a cross-generational team can be challenging. The generation gap between members requires managers to understand the unique habits, behaviors and preferences of different generations. A prime example of age differences is in the use of technology.

Enterprise project portfolio management (EPM) is an essential aspect of digital transformation and is becoming increasingly important in a global economy. In this article, we’ll provide you with an overview of what EPM is and how it can help you manage your projects more effectively. We’ll also discuss some of the key challenges that businesses face when implementing EPM and offer solutions to help overcome these challenges.

Did you know that 71% of employees say they’re more productive when they feel connected to their colleagues through communication? This shows the importance of effective communication in the workplace. No doubt, the communication techniques used in a work environment affect employee performance and collaboration efforts. Top-down communication is a common form of communication in the workplace and has both positive and negative impacts on collaboration efforts and employee engagement.