Teams | Collaboration | Customer Service | Project Management

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Benefits & Features of Screenshot Monitoring Software

Are you handling an organization? Do you know what your employees are doing on their systems throughout the day? Do you want to have a track of their per-day activities? If yes, then you should go for the employee screenshot monitoring software. The employee screenshot monitoring software enables administrators to take screenshots of staff’s PC secretly or by letting them know. These types of software are essential tools for every firm, as you can infer from their name.

Using Views In M-Files | The Smarter Way To Work

This video introduces you to views. Views are saved searches. When you click a view, you tell M-Files what you'd like to see based on metadata criteria Creating views is largely based on specifying the metadata used for searching and categorizing documents. Browsing and access documents through views make up a heavy part of using M-Files every day.

Why P&C insurance companies need to invest in claims customer service now

When someone makes an insurance claim, they’re under a lot of stress. Maybe their son just totalled the car or their house caught fire. It’s already a very bad day. Filing a claim might be the last thing on their mind when the unexpected happens. And if the claims process isn’t simple, it can add frustration to an already stressful time. Enduring that kind of bad experience can mean the end of a customer relationship.

6 essential employee experience metrics & kpis to track

In the year 1800, in a revolutionary move away from corporal punishment in the workplace, Robert Owen introduced the ‘Silent Monitor,’ a wooden block with a different color on each of its four sides that could indicate employee behavior on a scale from bad to excellent. The field of performance management continues to evolve by degrees since, far from the miserable work conditions of the industrial revolution, but not yet attaining an enlightened age of business.

What Is Professional Services Automation?

Professional services automation can play a pivotal role in the delivery of services. It is a technology platform that enables organizations to streamline and automate all areas of their professional services operations, including project management, customer support, billing and invoicing, resource management, and reporting.

How to Monitor Employees without Being Overly Intrusive and Still Protect Their Privacy

In today’s workplace, many businesses operate in a hybrid environment, with employees working from offices and remote locations, or anywhere they choose. This setup benefits employers and employees; employers can save on office space, and employee productivity remains high. However, maintaining and managing employee productivity is the employer’s responsibility, so how do you monitor employees without being overly intrusive?