Teams | Collaboration | Customer Service | Project Management

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What is Remote Work?

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.

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Why Listening to Customer Feedback Leads to Startup Success

Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.

10 Innovative Workforce Software: Features, Pricing, Reviews

Whether your team is large or small, in-house or remote, workforce software is critical to ensuring an integrated employee experience. These tools help with workflow optimization, performance management, time tracking, and enhancing operational efficiency company-wide. And since there are so many tools to choose from, we’ve compiled a list of the most user-friendly and innovative software for the modern workforce.

Free Biweekly Timesheet Template (Excel, PDF, Word)

Paying employees every other week (semi-monthly) has become a standard practice in the business world. However, you first need to accurately track the billable hours on a timesheet to pay an employee. And that’s what a biweekly timesheet template is for. In this article, we’ll share a free biweekly timesheet template that you can download and customize for your company. That said, creating a manual biweekly timesheet is still a time-consuming process and is also prone to human errors.

2022 Airline Customer Service Report | Ft. WestJet, Spirit, American, Delta, and more

After careful analysis of 20 of the largest airlines in North America, the report cards are in! Here are highlights from our recent Airline Customer Service benchmark report. Netomi helps companies deliver higher quality customer experiences at scale with AI. 2022 Airline Customer Service Report | Ft. WestJet, Spirit, American, Delta, and more\

How To Become a Project Manager: A Simple Guide

According to a study conducted by PricewaterhouseCoopers, 97% of organizations believe that knowledge of project management is crucial to organizational success. There’s no doubt that organizations looking for project managers prefer to recruit people who have the skillset and expertise to handle complex project management scenarios, and who can effectively organize teams of people to accomplish specific goals or projects for the company.

Introducing Voice Calling and Screen Sharing in Channels

Coming from a traditional office environment, the ways of working tend to approximate in-person rituals. As the common adage goes “we want what we can’t have.” When you’re in the office together, the hierarchy of communication usually goes something like this: in-person > video > audio > text. But when you take a team and spread them across the world, a preference for synchronous, in-person conversations can drastically slow down collaboration.