Teams | Collaboration | Customer Service | Project Management

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Google Chat upgrade and FigJam: What's New in Asana, June 2022

At Asana, we’re all about helping teams maintain focus and alignment. That includes streamlining collaboration across applications. It’s no secret that juggling multiple tools slows down productivity. According to the 2022 Anatomy of Work Index, knowledge workers switch between 9 apps per day, leading to a heavy distraction tax. Luckily, there are ways to combat this digital overload.

The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media

Hear from Tania Hoque (Director, Digital Planning, Rogers Sports & Media) as she talks about her predictions for the future of CX - including the important role empathy will play! Netomi helps companies deliver higher quality customer experiences at scale with AI. The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media

What is Service Recovery? All Your Questions Answered.

Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made a reservation. The staff informs you that the restaurant is booked out and they are unable to find your reservation. This experience is likely to change your perception of this place and you might reconsider your next visit. But as you make your way out, the manager walks up to you and offers you their best table.

15 Excellent Resource Management Software: Features, Price

Resource management software is a virtual tool that aids managers in successfully delivering projects. These tools cover the entire scope of resource management, including resource planning, scheduling, utilization, forecasting, and capacity planning. In short, they reduce the effort required from a project manager and increase the efficiency of the project workflow. In this article, we’ll explore the 15 best resource management software – their key features, pricing, and customer ratings.

The Pros and Cons of Kanban, Scrum, and Agile: How to Choose the Right Methodology for Your Team

Project management has evolved significantly in recent years. No longer are traditional waterfall methods sufficient for managing today’s complex projects. Instead, agile project management methodology has become the norm. There are three main agile frameworks: Scrum, Kanban, and Agile. Each of these methodologies has its own unique set of benefits and drawbacks. In this blog post, we’ll weigh the pros and cons of each methodology and help you decide which is best for your team!