In Part 1 of this blog series, we introduced why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. In Part 2, we dove into tips for fostering collaboration and engagement among support team members and between agent and customer.

There was nothing in particular that should have drawn attention to the two individuals sitting for drinks at the bar in Reno. Just two old colleagues catching up over some drinks. But if someone had paid close enough attention (and perhaps spoke Russian), then they might have overheard that one of the pair was attempting to recruit the other into what was possibly one of the biggest ransomware operations to date.

Getting the best out of your team is always a challenge, but it gets even more interesting when you have to manage team members working from their different homes. This article explores techniques that improve your team’s effectiveness and efficiency. One of the trending topics in productivity management today is “The Future of Work”. While the subject is not entirely new, the discussions around it have taken a new dimension.

When working from home, staying on task and ensuring your productivity can become harder. Fortunately, there are some proven strategies to beat procrastination when working remotely. Do you often find yourself procrastination while working from home? It’s not just you. Studies show that 84% of students and the working population experience putting off important tasks. Without the watchful eyes of your supervisor, you may often find yourself aimless and easily distracted.

Applications deployed on the cloud keep growing in size and complexity every day, bringing the need for DevOps engineers to make sure that their application is running in the most efficient way possible. There are a lot of problems, solutions and best practices to make sure an application is efficient, under various categories. Observability Observability is the measure of how well your application’s state can be understood, and how clearly inferences are drawn from that.

Mattermost Release v5.28 is generally available today. The new feature release offers granular administrator roles, certificate-based authentication with AD/LDAP, and in-product notifications. The release includes the following new features.

We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.