Teams | Collaboration | Customer Service | Project Management

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The world is changing...

Hi all, It's almost four years since we launched Riot, and it's been a crazy journey - going from a relatively bare bones Matrix app through to today's all-singing, all-dancing encrypted-by-default collaboration tool used by folks ranging from Mozilla to the French Government and beyond. However, as some may know, we’ve had a few problems with the name Riot over the years.

The 7 Best Teramind Alternatives (Features, Pricing, Ratings)

Looking for the best Teramind alternatives? Teramind is a useful monitoring tool to keep track of your employees’ productivity levels and boost their work efficiency. However, it’s not the perfect productivity solution. For starters, its comprehensive feature list can overwhelm novice users. Additionally, as its base plan has a flat 5-user fee per month, it might not suit smaller teams.

On World Productivity Day, here's why you should focus on collaboration instead

World Productivity Day is June 20th. Usually, we’d be gearing up to share tips and best practices on how to be your most productive self with Asana. But with the various challenges teams have experienced in 2020, our definition and expectations of productivity have changed. This year, instead of focusing on individual productivity, we want to help you center on connecting and collaborating with your team in order to be at your most effective—together.

Use group messaging to deliver great customer experiences

Uncomplicating the customer experience can be especially challenging for companies with complex ecosystems: think of buyers and sellers within marketplaces like eBay or Reverb, or the web of interconnected business owners, drivers, and customers on the receiving end of food or furniture deliveries.

Resuming business operations? Here's a checklist of canned responses you might want to add to your Freshdesk

The COVID -19 pandemic has overstretched customer support teams across all industries. Many organizations faced a massive influx of customer requests for help, and in most cases, they were not resourced to respond appropriately. Now more than ever businesses need a customer engagement platform that enables their customer support teams to do more with less.

Scoro Named FrontRunner for Professional Service Automation

We are happy to announce that Scoro is now a FrontRunner among Professional Service Automation (PSA) Softwares on Gartner review site network. This achievement is significant because FrontRunners Quadrant highlights software providers that have received the highest scores from the everyday users of the products.

7 Best ActivTrak Alternatives (Features, Pricing, Ratings)

Searching for the perfect ActivTrak alternative? ActivTrak is an employee monitoring tool that tracks your team’s productivity easily. However, it isn’t perfect. ActivTrak can be difficult to navigate and set up, and raises some privacy concerns as its Tracking Agent remains invisible to the user. But don’t worry! In this article, we’ll cover 7 great ActivTrak alternatives to help you pick the right tool for your needs.