Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?

In today’s globalized world, remote teams are more prevalent than ever. While this flexibility offers a multitude of benefits, fostering effective collaboration across geographical distances can be a challenge. To keep your remote team firing on all cylinders, it’s crucial to avoid common pitfalls that can hinder communication and teamwork. This blog will guide you through the key collaboration mistakes to steer clear of, equipping you to set up your remote teams for success.

A report from Harvard Business Review Analytic Services explores how companies are making strides with artificial intelligence.

Discover how integrating the Seinfeld Strategy with Insightful’s work timer tracker and analytics can revolutionize your productivity. Track daily tasks effortlessly, maintain motivation, and optimize workflows.

Learn how the Medium Method, combined with Insightful's time tracker and analytics, can enhance your team's productivity. Start your free trial now and transform the way you work!

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.

Ever felt like your team's to-do list is a straitjacket? Break free with the Final Version Perfected (FVP) technique, a fresh approach to productivity crafted by experts. Learn how integrating Insightful’a remote working time tracking can transform daunting task lists into engaging, dynamic activities that boost productivity and job satisfaction.

As a company committed to ensuring secure and private communications, Wire vehemently opposes the EU Commission's legislative proposal known as "Chat Control." This proposal threatens to establish an unprecedented mass-surveillance apparatus in the European Union, undermining the very foundations of privacy and data security.

If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.