Staying informed with the updates made to our solutions is the best way to make sure you are getting the most of them. And, to help with exactly this, we have put together all the new functions incorporated into InvGate Service Desk and InvGate Insight during April and May! A small sneak peek before we get started: we redesigned interfaces, simplified processes, added new integrations to InvGate Insight, and delved deeper into our no-code philosophy. Let’s get into it.

In the complex modern working environment, where there is a high emphasis on employee availability monitoring accuracy, the need to implement leave management system software is also essential. The software accurately records time off and leave data. It gives managers and administrators simplicity and ease-of-access in staff availability management. However, you can’t just implement any leave management system, hoping it works for you.

Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support. Help desk metrics are crucial to tracking the performance of your team and ensuring you are providing quality service. You can use help desk metrics to measure support in virtually any industry. If you perform services for customers or internal end-users, you should consider using the following help desk metrics to measure support.

Maximizing employee productivity is key to maintaining a competitive edge, but how can you do it effectively? With the right tools and techniques, companies can identify bottlenecks, improve operational efficiency, and ensure their workforce remains productive. In this guide, we’ll explore employee productivity monitoring, explain its benefits, discuss different monitoring methods, and show you some of the best practices for implementing it.

Every company must maximize its talent if it wants to be as efficient as possible. Employee productivity plays a crucial role in achieving positive business outcomes. Business success is tied to productivity, but myriad internal and external factors can impact employee productivity. Therein lie several challenges for businesses, as companies must balance operational goals and limitations with company culture initiatives, finances, and many more variables that can hinder (or improve) productivity.

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.

The Forrester Wave: Intranet Platforms, Q2 2024 report recognizes Simpplr as a Leader in Intranet Platforms. We’re in this for the long haul and are honored to receive this recognition — which we believe reflects our unwavering dedication to transforming the work experience.

ERP software is a must-have for modern, always-on organizations. These tools streamline and integrate how your team manages vital processes such as supply chain planning, HR, finance, manufacturing, project management, CRM, and procurement. But here’s the catch: With so many ERP tools available at your fingertips, you can get confused along the way. In this comprehensive guide, we’ll help you.

Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.