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Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Speed up Help Desk Ticket Resolution
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Configuration Item: Understanding The CMDB's Building Blocks
In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.
The Client: Part Deux | Brought to you by Teamwork.com
Want to find out how The Client became so client-ey? The Client.
Boost Time-to-Value: Using Automation to Maximize ROI in Service
As service providers continuously look for ways to optimize their operations and deliver superior value to their clients, one critical metric remains top of mind – the return on investment (ROI), particularly the time it takes to achieve this return—referred to as time-to-value.
Free AI for customer experience guide | Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Digital Alchemy: Building Human Connection in a Tech World with Kosheno Moore
This episode features an interview with Kosheno Moore, Vice President and Digital Community Leader for Regional Center Satellite at Fidelity Investments. In this episode, Shawn and Kosheno discuss strategies for creating meaningful digital connections, the future of D&I within corporate culture, and how to foster a sense of belonging among employees.
5 Key strategies for enhancing government to citizen communication
Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.
Retail's next frontier: elevating customer experience with Zendesk AI
Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.
Resource Planning: Turning Your Capacity Plan into Action
Do your projects often run into unexpected roadblocks? Are some team members constantly overworked while others sit idle? If this sounds familiar, take a closer look at your resource planning. Effective resource planning can prevent missed deadlines, uneven workloads, and wasted talent—all while boosting your project success rates. Here’s how to get it right.