Workplace injuries are a significant concern for both employees and employers across various industries. They can result in considerable physical, emotional, and financial strain. According to the Bureau of Labor Statistics, millions of nonfatal workplace injuries occur every year, with a fraction leading to time away from work. The nature and frequency of these injuries vary, but there are several types that are consistently reported as the most common.

Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.

Careful planning and organization are the not-so-secret sauces behind any successful project. To avoid chaos, confusion, and rework, you need to know what’s happening, who’s doing it, and when it needs to be done. But to plan a winning project, it’s not enough to know the what, who, and when. You also need to understand the how. That’s where your project workflow comes into play.

The effects of the shift toward remote and hybrid work arrangements are being felt well outside the walls of office buildings. The Federal Reserve Bank of Kansas City conducted a thorough investigation to shed light on these changing dynamics. The analysis reveals that enterprises that historically thrived on the hustle and bustle of office life may face unforeseen obstacles in the future of employment.

Sean C, Director at Tempting Recruitment knew his sales team would perform better if they could see their KPIs in real-time. But he didn’t have the right solution yet. Sean tells us how he improved performance by installing a TV dashboard in his outbound call center. Sean has always understood the importance of tracking call performance data – especially in his recruitment agency, which processes a large volume of outbound calls.

Protecting sensitive data is critical, particularly in the defense and government sectors. The defense sector handles sensitive information that, if disclosed, might jeopardize national security. Additionally, Ransomware as a Service (RaaS) is becoming big business. So, the digital battleground is just as important as its physical equivalent. One option to ensure safe mission communication is to use a self-hosted, air-gapped environment.

Beyond the presentation of financial reports and performance, annual general meetings serve as vital pillars of corporate governance. They serve as a forum where shareholders and stakeholders convene for discussions, dialogues, and decisions crucial to the organisation’s trajectory.