Teams | Collaboration | Customer Service | Project Management

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A New Take on Platform Preferences - REWORK podcast

Mar 13, 2024 By Basecamp In Basecamp
David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company overlooked by being focused on the Apple ecosystem. Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.
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Designing with Miro: Unleash Creativity for Product Designers

Mar 13, 2024 By Miro In Miro
Step into the world of product design with Miro and discover how to elevate your creative process! This video is a goldmine for product designers seeking to integrate Miro's dynamic features into their design workflow. Covering everything from the basics to pro-level tips, we guide you through innovative ways to use Miro, making it an indispensable tool for your design projects. 🎨
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InvGate

InvGate Renews SOC 2 Type II Certification

Mar 13, 2024 By Celeste Mottesi In InvGate
We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.
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onedesk

Styling & Whitelabeling Your OneDesk App

Mar 13, 2024 By Charlotte Rollert In OneDesk
Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > Style. Here you can change the colors as well as the logo that appears for users of your OneDesk account.
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geckoboard

8 Best Aircall Apps & Integrations in 2024

Mar 13, 2024 By Dale Pearson In Geckoboard
Now valued at over $1 billion dollars, Aircall has charted an impressive path to growth. The cloud-based phone system is used by sales teams and customer service teams in over 17,000 companies worldwide With a growing customer base, it’s not surprising that the platform has also built up a thriving eco-system of third-party apps and integrations to help you get the most out of your Aircall subscription.
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HaloITSM

XLAs - What They Are and How to Approach Them

Mar 13, 2024 By Stephen Mann In HaloITSM
Experience management is a hot IT service management (ITSM) trend, bringing with it experience level agreements (XLAs). However, if you’ve tried to find an agreed-upon definition of what an XLA is online, you’ll find that there isn’t one. Besides, as with service level agreements (SLAs) and service-level metrics or targets, the term XLA can also have multiple meanings. To help, this blog sheds some light on what XLAs are and how best to approach them.
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geckoboard

How to create a TV dashboard for Aircall

Mar 13, 2024 By Dale Pearson In Geckoboard
Aircall is one of the most popular cloud phone systems – used by sales teams and customer service teams alike. It also provides excellent reporting and analytics features, so managers can stay on top of KPIs and Service Level Agreements. However, as any good contact center manager will know, the situation on any given day can change fast – it’s not enough for one person to be on top of the team’s performance metrics.
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insightful

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Mar 13, 2024 By Dora Ordanić In Insightful
Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.
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insightful

Innovate or Stagnate: Skyrocket Your BPO Efficiency with Strategic Synergy

Mar 13, 2024 By Dora Ordanić In Insightful
Discover strategic synergy in BPO operations and Insightful's role in enhancing efficiency. Explore the challenges, solutions, and transformative impact of aligning goals, processes, and resources in the dynamic world of Business Process Outsourcing.
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flowace

21 Fundamental KPIs In BPO Call Centre

Mar 13, 2024 By Varun Kodnani In Flowace
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
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