3 ways to center equity in the workplace
Here’s how to minimize the biases that often show up across the employee lifecycle.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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OneDesk - Understanding Lifecycle Statuses
Learn about lifecycle statuses for tickets, tasks, and projects in OneDesk. How to configure your statuses. The difference between lifecycle status and state. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Service Demand: Mastering the Tech Talent Tightrope
Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.
The importance of teamwork (as proven by science)
Healthy teams enjoy benefits that go far beyond the company’s bottom line.
How To Use Workstatus's Continuous Clocking For Field Employees
It’s Tuesday morning, and your field service crew is gearing up for a packed day of client meetings across town. As they hustle out the door, tracking their time is the last thing on their minds. By week’s end, you find yourself sorting through scribbled notes and calendar appointments, trying to reconstruct billable hours. There has to be a better way! Sound familiar? You’re not alone.
Project-based consulting fees: How it works and weighing the benefits
Pricing is a constant balancing act in the world of consulting. Charge too much, and you risk losing potential clients, charge too little, and devalue your expertise and skills. Unfortunately, for most consultants, hourly rates are the norm. You know — set an hourly rate, multiply that by the number of hours worked, and there’s your consulting fee. So, what’s the solution? Project-based consulting fees.
How To Build A Self Motivated, Highly Efficient Team
Daily work, or to say the same work brings boredom. We all face it, but losing to it is not the right thing to do. But what’s the solution? How to be self motivated and how to build a team of motivated people? Have you ever felt the rush of motivation after watching a motivational video or being with a successful person? That feeling makes you work hard, at least for the next few days, and that needs to be done continuously for your teams.
Optimizing HR Management: Insightful's Integration with Zoho People
Transform your HR management with Insightful's integration with Zoho People. Learn to implement this innovative solution for real-time data synchronization, enriched employee profiles, and automated team management. Experience the future of HR with our step-by-step guide and explore upcoming features for advanced workforce management.
Overcoming the top strategic roadblocks to innovation
Innovation is the cornerstone of corporate resilience and growth. It fuels the development of new products, services, and business models, enabling companies to stay competitive and relevant in a constantly changing world. Embracing innovation not only drives economic success but also fosters a culture of creativity and continuous improvement. It’s the companies that harness the power of innovation who often lead their industries, setting new standards and charting the course for the future.
Make Your Service Desk Mobile With The InvGate Service Desk App
If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is indispensable for agents to provide consistent help despite the device where they choose to do so. The new InvGate Service Desk mobile app brings a ton of extra flexibility to adjust the platform to your company's needs and take it with you in your pocket.