Teams | Collaboration | Customer Service | Project Management

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Improving digital communication in healthcare in 2024

Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.

HR Trends 2024: Enhancing Communication & Collaboration in the Modern Workplace

Discover HR's role in optimizing communication, home employee collaboration, and never wonder - how is productivity calculated - again. Learn strategic initiatives and tools driving organizational success effectively with the help of Insightful computer monitoring software.

Top 12 Goal Tracking Apps in 2024

Tracking productivity is nearly impossible without the right approach to goal setting. This is where goal tracking apps can help you get to the finish line faster. You can choose from among the best goal tracking apps listed in this guide to set personal milestones, push the envelope, or climb the corporate ladder. Take a look at these 12 best free goal-tracking apps and see which one fits the bill as per your needs.

The evolution of employee performance management

Employee performance management, or EPM, has changed dramatically over the years. Gone are the days of simple performance reviews and in-depth systems that combine technology, ongoing feedback, and strategic alignment with corporate objectives. EPM has become a vital component in today’s dynamic work environment, driving organizational performance and flexibility as well as evaluating and boosting individual employee contributions.

What is a Gantt chart? A guide to mapping your project timelines

A Gantt chart is a horizontal bar chart used to illustrate a project’s schedule and related tasks or events during the project lifecycle. Find out how this type of chart can help you map tasks and keep deliverables on track. Maybe you’ve heard the term Gantt chart used around the workplace or in a project kickoff meeting. The problem is, you’re not quite sure what that is, how it helps with project management, or how to make one.

Phase-gate process in project management: What it is and how it works

It may sound like something out of a science fiction film, but the phase-gate process is a project management methodology that can offer a lot of benefits. It helps project teams break large projects down into checkpoints and milestones to ensure quality and viability before moving on to the next development phase. Of course, there’s no shortage of project management methodologies for client services businesses to choose from.

How Zendesk's customer experience software uses AI to deliver intelligent customer service

🤖 How Zendesk's customer experience software uses #AI to deliver intelligent customer service | Intelligent Customer Service by Zendesk 🛠 In this video, we reveal how Zendesk is leading the charge in leveraging AI across every layer of your support operations with intelligent customer service and team productivity tools.

New "How I do it in Miro" video uplevels your user research process

Whether you’re new to Miro or a seasoned pro, it’s likely there’s more for you to discover to get the most out of the visual innovation workspace. There’s always Miro Academy, where you can take free courses and attend live training. But what if you want to learn — fast — how you can use Miro for your specific job?

Return-to-office surges, remote work remains resilient

The dynamics of the workplace have changed significantly as the globe tries to adjust to the post-pandemic environment. Even though lockdowns started four years ago, the work-from-home trend is still prevalent, albeit with changing subtleties. The latest “2023 Workplace Index” from Eptura explores this changing environment in great detail and provides priceless insights into how office dynamics and work culture are changing.