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By StartingPoint
Artificial intelligence (AI) is rapidly transforming industries across the globe, and consulting is no exception. For consulting firms, the adoption of AI isn't just a trend—it's a powerful tool that can drive efficiency, enhance decision-making, and deliver greater value to clients. From automating routine tasks to providing deeper insights through data analytics, AI can redefine how consulting companies operate.
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By StartingPoint
The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.
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By StartingPoint
With the range of disparate personalities and ways of thinking on your team, how do you get everyone to see something the same way? Moreover, how do you get your whole team to actually perform a task or a process in the same way, every time? Business process maps are a framework intended to do just that: layout a process graphically so that everyone has the same vision of it and can perform it the same way.
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By StartingPoint
Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.
Sponsored Post
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By StartingPoint
In today's fast-paced business environment, companies are constantly looking for ways to streamline operations, increase efficiency, and maintain a competitive edge. Workflow optimization is at the heart of these efforts, especially for professional services companies where time is literally money. From managing client relationships to ensuring that projects are completed on time, optimizing business workflows is crucial for success.
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By StartingPoint
Leaving the stability of a corporate job to start your own company is a bold move. It’s a decision filled with potential, but it also comes with significant challenges. One of the most critical aspects of setting up your own business is ensuring that you have the right tools in place. The right software applications can help streamline your operations, optimize workflows, and manage customer relationships effectively.
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By StartingPoint
Fractional executive software is reshaping how organizations engage and collaborate with high-level talent on a part-time or temporary basis. These platforms provide a streamlined approach to managing fractional executives, enabling companies to collaborate with top-tier expertise without the commitment of hiring full-time employees. Are you… If so, you’re in the right place.
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By StartingPoint
Fractional executives are changing how businesses operate by providing high-level expertise on a flexible, part-time basis. This approach allows companies to access seasoned professionals without the financial burden of full-time employment. Are you: If so, you’re in the right place.
Sponsored Post
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By Ray McKenzie
Workflow automation is essential to driving efficiency and productivity in your workplace. 76% of businesses now use automation for standardizing or automating daily workflows, with 31% of businesses having fully automated at least one function. Are you... In this guide, we'll delve into the concept, benefits, and practical applications of workflow automation, providing you with the insights needed to enhance your business processes.
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By StartingPoint
Learning how to become a fractional executive begins with understanding the unique dynamics and demands of this role. Are you… From building the necessary skills to creating a personal brand and network, the journey is multifaceted but rewarding. This article is for: Fractional executives offer their expertise on a part-time or contract basis, making it an appealing career for those with a wealth of experience who seek flexibility and diversity in their professional lives.
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By StartingPoint
StartingPoint is a workflow management and customer operations platform for consultants and agencies helping these companies easily manage clients, customers, and visibility.
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By StartingPoint
In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
In this video, we show you how to create response templates to have an easy way to answer customer questions and inquiries quickly within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
In this video, we show you how to update your notification templates to have an easy way to notify your customers or team members within StartingPoint. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
In this video, we show you how to create checklist templates for team members to remember their day to day tasks within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
In this video, we show you how to create an on-boarding or checklist template to have an easy way to complete tasks within StartingPoint for your customers. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
In this video, we show you how to create project templates to have an easy way to initiate projects within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.
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By StartingPoint
Shared services teams are often challenged with supporting many individuals within a company. Less resources, e-mail, shared inboxes, and disconnected systems are all issues these teams face. How can this be solved to make work more efficient, save time, and save money? StartingPoint is a simple SaaS customer operations and experience platform that helps organizations manage on-boarding, project management, service and helpdesk support, and task and team management in one unified solution. StartingPoint can be deployed and customized within one hour and no actions take more than 5 clicks.
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By StartingPoint
Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?
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By StartingPoint
Tonya McKenzie shares her testimonial of utilizing StartingPoint to create efficiency within her business to drive higher customer satisfaction and a better customer experience through improved communication.
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StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.
StartingPoint eliminates the need for professional services companies and teams to use multiple SaaS solutions that complicate the customer experience. StartingPoint's simple platform increases the satisfaction, retention, and service delivery for your customers in one hour.
Simplify Your Customer Experience and Operations:
- Client-Labeled Interface: Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers.
- Service Management: Drive streamlined communication for your customers and clients in one portal for all employees to assist.
- File Storage: Securely allow customers to upload, retain, and file documents to be shared between your customer and your team.
- Team Management: Add team members to the platform to be focused on providing amazing support.
- Workflow Automation: Create efficient workflow within your company to ensure your customer needs are met.
- Custom FAQs: Develop FAQs that can be retrievable by your customers to provide self-service.
Solving The Disconnected Customer Experience.