Has your Inbox has screamed, “Enough!” because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.

After months of wide-spread lockdowns in response to the novel Coronavirus, many countries and companies are beginning to lift restrictions. As this process begins, it’s clear that many things will look different than before the pandemic. This is especially true for the workplace, where many people are expected to work from home indefinitely. In a call center environment where employees work in tight spaces using shared equipment, the need to facilitate a new normal will be especially noteworthy.

The results are in; after auditing leading video conference systems, Berlin's Data Protection Officer, Maja Smoltczyk, published a report, which attests that major video conferencing providers including Zoom, MS Teams, and Google Meet, do not comply with GDPR regulations.

The company’s consumer products cloud business unit designed a simple process to create engaging dialogue between employees and leadership Engineering

Most businesses run on a variety of applications and it’s essential for productivity and efficiency that such applications communicate with each other. If tools are rigid and fail to talk to each other, work can become quite cumbersome. Last year, we asked our users what add-ons you’d like to see in the future for Zoho Projects. Many of you sent in your requests, and we heard you loud and clear!

Rocket.Chat Mobile App 4.8 is going to be launched next week with many exciting new features, improvements, bug fixes, and user experience development efforts. Check them out!