Teams | Collaboration | Customer Service | Project Management

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10 Marketplace Apps to Run Your Customer Support like Clockwork, Even When Working from Home

Being confined in our homes has been an unfortunate reality for most of us these past few weeks. But why despair when you have apps that help you keep abreast of ticket status regardless of whether you have access to the internet or not, provide remote support to your customers at the touch of a button, and answer calls without disrupting your work.

Introducing new and improved Gantt chart in Zoho Projects: an upgraded chart for an elevated experience

With scattered teams across different locations becoming the new normal, project management tools are becoming essential for remote work. At Zoho Projects, we’re always looking for ways to simplify your project management experience. Et voilà! We’ve upgraded and refurbished our Gantt chart feature to include more capabilities, making it easier than ever to work with it. Here’s what you can do with our new Gantt interface.

What's new in the March 2020 release of OneDesk?

At OneDesk we continue to work hard to bring new features to the OneDesk platform. We have many more updates planned, so keep your suggestions coming. This post will give you an overview of the features of this new release, but over the next couple of weeks we will be writing more in-depth articles on each of the major new features. So without further ado, here are the big new things in the March 2020 release of OneDesk.

5 Remote Working Best Practices and Tips in the Era of Coronavirus Pandemics

Due to COVID-19, companies have found themselves in the middle of the world’s largest work-from-home experiment. Many hail remote work as a blessing, allowing employees to continue working while practicing social distancing during this uncertain time. Of course, even before coronavirus grabbed our attention, many companies were already adapting various telecommuting and remote work policies.

Webinar: Customer success in a pure virtual world | Slack

How do you build relationships with customers when face-to-face communication has been replaced by screen-to-screen? Gainsight CEO Nick Mehta and Christina Kosmowski, Slack’s vice president and global head of customer success and services, share actionable advice for meeting customers where they are, even if it’s thousands of miles away.

Remote, together: offering our support in the ways we can

The past several weeks have been incredibly challenging, in so many ways. It’s been a tough transition, but I’m blown away by everyone’s ability to unite, lean in, and help everyone around them. CEO at Miro As more people are getting used to remote work, a lot of questions are coming up: How to bring teams together when there’s no physical office? How to make sure people feel productive and supported?

18 Experts Share Tips for Businesses Switching to Remote Work

The world is going through a lot right now, with the current outbreak of the coronavirus. Lots of things changed in recent weeks, and most prominently, a lot of companies switched to working remotely. While remote work is far from a novelty, many companies are now giving it a go for the first time just now.

Why Moving to the Cloud Gives you an Advantage in a Time of Crisis

Business continuity is a challenge we are all currently facing, as most of us are unable to step into our office. During this time of social distancing, businesses rely on technology and software to collaborate with our team, interact with clients, and update information. Software applications can be broadly categorized into two categories: ‘on-premise’ and ‘cloud’.