Our favorite apps for staying in touch with colleagues and collectively moving work forward

As the COVID-19 crisis continues, many businesses are working remotely, some for the first time. That doesn’t mean your recruitment efforts need to stop. In fact, it is now more important than ever to ensure your business continuity – and the contractor market is the perfect place to find temporary staff, including a Jira expert.

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.

When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.