In the last decade, automation has brought about considerable changes in simple and complex processes for quicker output. In the call center industry, programmed automation has enhanced customer experience and made a significant impact on support efficiency. With artificial intelligence being at the forefront of change, there is apprehension over whether AI will take over end-user support completely.
Two years ago, we hosted our first-ever community event in London, bringing together local Asana customers to meet and learn from one another. During the event, Chris Butler-Stroud, CEO of the Whale and Dolphin Conservation, shared the following about his team’s experience with Asana: "I can genuinely say that there are more dolphins and whales alive today thanks to Asana".
Today, we’re excited to announce Mattermost is available on the DigitalOcean Marketplace. Our 1-click install enables teams to run open source messaging and collaboration in the cloud with a frictionless developer experience.
Four takeaways from the best-selling author on what being indistractable means, and how to foster a culture that promotes it
The most successful brands in today’s competitive market have one thing in common – they offer outstanding customer support and prioritize customer satisfaction (CSAT). CSAT is largely dependent on customers’ interactions with your customer care department, starting with the first touch. Having the right team is the key to delivering outstanding customer experience.
Mattermost is well-known as a flexible, open source messaging platform. But what makes it even more useful is its ability to automate connections with bots and webhooks and to link up to external applications. These automations and connections are known as integrations. Many integrations are available off-the-shelf through the Integrations Directory. But there are lots of ways to create your own.
In OneDesk, you can have conversations by adding messages to tickets and tasks. When you do this, the followers of those items will get your messages via an omni-channel messaging service: by email, inside the ‘messenger app’ inside OneDesk, on the live-chat widget, and by mobile push notification (coming very soon). However you can also use the OneDesk messaging system to have conversations with users outside of the context of a task, ticket or project.
The growth of Artificial Intelligence has had an enormous spurt in the last few years. The use of AI in Helpdesk Automation is reducing the burden on professionals. Chatbots integrates with IT Service Management(ITSM) and acts as a virtual support agent.
Does your team love tests? Unit tests, functional tests, systems tests, acceptance tests. They can seem like a lot of extra work, but they’re crucial to creating valuable, stable products. It’s never fun, though, when a test run breaks right before release and the scramble starts to fix the code and get release back on schedule. I can’t tell you how to not commit breaking code.
