Here’s a common question that’s coming up about Shape Up, our new book on product development: People in my book club love all the principles, but they had one question: How did they build Basecamp 3 doing this? It seems like all the practices are for adding features to an existing product. There’s a new appendix in the book now to answer this question: How to Begin to Shape Up: New versus existing products.

In today's modern workplace environment, providing a great workplace IT support helps define a positive culture of an organization. Once your employees are given proper support, the productivity increases, naturally. In a traditional IT support model, employees spend a lot of time writing lengthy emails or making long calls with the IT Helpdesk.

Data mining, unfortunately, has a very scary reputation. For example, social media companies have been able to use people’s social media activity to predict “political preference, personality score, gender, sexual orientation, religion, age, intelligence, along with things like how much you trust the people you know, and how strong those relationships are.”

When it comes to online tech products Google is the undisputed world leader – almost everything it launches turns to gold, swiftly becoming the industry standard. From Search and Gmail to Chrome, Docs, Maps, Translate, Drive and Google Plus the massive successes have far outweighed the failures. It only makes sense then that any insight we can get into the processes used by Google Product Managers should be treated as a great reference for how to deliver high quality products.

OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: You can control the content and appearance of the emails we send. All these changes can be made inside your account under: ADMINISTRATION > EMAIL SETTINGS > APPEARANCE

We released Zulip Server 2.0.6 today. This is a bug fix release, containing several cherry-picked changes since Zulip 2.0.5.

Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be a lot of tired, old workflows that are not using the most effective software to do this management.

With more companies creating and expanding their customer success teams than ever before, it’s critical that leadership focuses on the right metrics to accurately gauge their work. Remember, this team isn’t just an extension of customer support, so common metrics like average ticket close time will fail at accurately representing their contribution to your company.