The Honorable Victor Dominello is a former senior minister of the NSW Government. During his 12 year cabinet career, he held a range of portfolios including, Digital Government, Innovation, Finance and Aboriginal Affairs. Being part of the leadership team that led the state through Covid, Victor drove digital solutions such as QR check-ins, vaccine certificates and dine and discover vouchers via the ServiceNSW app. Victor is recognized globally for the role he played in transforming public service delivery in NSW through initiatives such as the Department of Customer Service, Service NSW and the Digital Restart Fund. Today Victor is cofounder of ServiceGen, an organization focused on helping Governments accelerate digital service delivery

In episode eight of "Experts Unleashed," Atlassian's Dom Price chats with Victor about unlocking your digital identity, the power of customer feedback, and innovating within the government. They discuss how the trinity of trust (the who, what, and why of your identity) can help unleash new ways of working around the world, and the importance of customer feedback in shaping our future. Victor’s stories on innovation in the NSW government provide a lighthouse of hope for governments around the world!

They also discuss the "My User Manual" Play from Atlassian's Team Playbook. It's an exercise designed to help leaders share with their teams and teammates HOW they work. Think of it like this: when you buy a TV, it comes with a User Manual. But when you hire a human, there's no such helpful guidance. Victor takes us through his User Manual and shares why good communication is the most important thing for him.

More about Experts Unleashed

The world feels full of thought leadership and frameworks, when we’re actually hungry for lived experience, science, and pragmatic insights. Experts Unleashed seeks out amazing minds from their specialty fields and brings them to you, to unleash their wisdom in a way that will help you put it in action. Each episode aims to educate, provoke, inspire, and then activate… to give you the confidence to try someone new.

In this episode:

My User Manual Play: https://www.atlassian.com/team-playbook/plays/my-user-manual

More about Victor Dominello: https://www.linkedin.com/in/victordominello/

Chapters:

0:00 – Introduction

1:28 – Welcome the Honorable Victor Dominello

2:03 – My user manual - how do I work with you?

5:36 – Digital identity, credentials and trust

7:38 – The 3 great challenges: Privacy, Security, and Data Delivery

12:40 – The who, what, why and the trinity of trust

17:26 – IDs and credentials around the world

19:45 – Two killer statistics for government

25:58 – Harnessing customer feedback

29:05 – Less trust = less votes

32:50 – Aggregating and making sense of customer feedback

34:05 – Closing the feedback loop

37:55 – Legacy and what it means

39:25 – Innovation in public service

43:41 – What would you do with a magic wand?

47:02 – Breaking down silos

55:42 – Dementia charity support