How we designed Slack AI
Our director of product shares the priorities and values rooted in the making of our native AI tools.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AI
Change management in the AI age: How to sidestep common mistakes
In this thrilling era of artificial intelligence (AI), we’re not just witnessing a technological evolution; we’re at the brink of a human revolution. The promise of AI is dazzling, offering gains in efficiency and productivity. But too many leaders are racing towards a future without giving enough thought to change management in the AI era.
Augmenting Employee Experience and Productivity with Generative AI
Is your organization grappling with an overloaded IT desk inundated by constant requests that hinder employee productivity? It's time for a change! This webinar is your key to addressing these challenges head-on. Here's what you can expect from this webinar: Understand the pain points and limitations of traditional IT service desk Exploring the potential of Generative AI service desk - Improve employee productivity and experience. Key features, functionalities, and use cases of Generative AI service desk.
Alternative to ChatGPT for Enterprise (Webinar
Do you want to use ChatGPT for your enterprise needs? But worried about its challenges. In this insightful webinar, we'll explore the challenges associated with using ChatGPT for Enterprise and unveil game-changing alternatives that can help you automate your enterprise employee support. Here's what you can expect from this webinar: Understand the challenges of using ChatGPT for Enterprise Discover alternative LLMs tailored to your enterprise needs Learn how these models deliver significant cost savings and boost efficiency.
AI's impact on the accounting industry
Liam Martin & Nick Sinclair discuss the transformative impact of artificial intelligence on the accounting industry. While some fear job losses, they foresee an evolution where roles are elevated with a greater emphasis on soft skills like communication and customer service. Nick underscores TOA Global's approach: training accountants to harness AI tools developed by others, instead of competing against them.
What is human-centric AI? A critical, empathetic approach to technology
In the race to implement new and cutting-edge AI tools, many organizations are overlooking a crucial component—the humans that use them. To get the most out of AI, employees need to be able to engage with it first. This concept is what we call "human-centric AI"—the idea that AI should be a partner to employees, not a replacement.
Zendesk Showcase 2023: Up close at the big AI drop
🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.
IT leaders tackle new challenges with security, AI, and CX
Information technology leaders are responsible for keeping systems up to date and managing security issues amid shifting priorities due to rapid changes in technology. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities. We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead.
9 Best AI Productivity Tools That Will Improve Your Efficiency in 2023
To keep up with the modern world’s fast-paced functioning, you have to maintain maximum productivity levels at all times. There is no room for indolence, as it can cause you to stay behind. Such proficient work can only be made possible with the latest AI tools. From document management to email marketing or project management, these tools can do it all. These tools have revolutionized the work dynamic for multiple organizations around the world.
Zendesk Tutorials: Generative AI for Agents
✍ Zendesk’s generative AI capabilities can help agents respond to customers more quickly, accurately, and consistently, by writing better messages. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.