Teams | Collaboration | Customer Service | Project Management

AI is changing support faster than most teams can keep up. In this talk from our Geckoboard Breakfast event, Eric Nelson, CEO and co founder of Stylo, shares what their eighteen-month study reveals about how KPIs are shifting as AI becomes part of day to day operations. Eric covers what happens to CSAT when new models drop, why voice is rising again, and how customers are adapting their expectations. He also breaks down the practical changes teams can make right now from rebuilding knowledge bases for AI context, to tightening KPI cycles from annual plans to 60 or 90 day reviews.

A quick look at the ideas and conversations that shaped our first Geckoboard Breakfast event in London. In this highlights reel you’ll hear customers and partners talk about fast growing data sets, how AI is reshaping support, and why real time visibility still matters for every team. You’ll also see how Geckoboard customers use dashboards day to day including weekly customer facing reports and team wide SLA visibility.

Discover how Zendesk’s AI Agents and Action Builder can revolutionize your public sector support! Join Senior Solution Consultant Dr. H Coy and host Shara Resichan for an insightful demo showcasing AI-powered automation tailored for HR use cases.

About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Now that OpenAI brought Codex, their AI coding agent, into Slack, it’s like having a brand new software engineer on your team. You can have Codex analyze issues, write pull requests, and manage different tasks — all without ever leaving the flow of work.