Companies are increasingly prioritizing customer experience (CX). It makes sense, as customer experience directly impacts a company’s bottom line. What is it and how can you improve yours? Let’s find out.

Harvard researcher Heidi K. Gardner reveals how organizations can improve collaboration and perform better as a business.

Companies with the best outcomes for adopting new technology have a common strategy: Never stop being human.

Get tips from experts in project management, neuroscience, and more on how to help your team maximize productivity and get the most out of their time.

What does it take for your employees to thrive working remotely? While many organizations are now working remotely, is anyone really doing it well? We talked with remote work expert Chase Warrington about what it takes to cultivate a thriving remote work environment—and a few pointers on what not to do in our latest Cohesion Podcast on Improving the remote work experience.

The Designer in Courier’s web UI is an intuitive tool for creating, modifying, and testing notification templates. It allows you to integrate notification design seamlessly into your overall workflow — regardless of your level of technical expertise. Today, we’re proud to present two new features in the Courier Designer.

Organizations globally have been keeping a close eye on the economy — and some conflicting economic signals. The Federal Reserve and other central banks around the world continue to raise interest rates even though inflation has begun to ease. Major brands are also trimming staff even though demand for talent continues to boost wages. During periods of economic uncertainty, smart enterprises look for ways to optimize productivity and return on investment (ROI).

Patients have become knowledgeable and empowered healthcare consumers in a world where useful information is readily available. No longer restricted to merely receiving medical care, patients are demanding convenient customer experiences from their healthcare provider, such as streamlined communication channels, instant access to reports, and scheduling visits. At present, patients are even willing to switch clinics if they are dissatisfied with the services they get.