Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Top Live Chat Software: Revolutionising The Customer Service Experience

While they likely have a primary website that the public is familiar with, they often also purchase numerous other similar websites that can help them meet their customer’s various needs. Operating numerous websites like this allows them to gain a larger audience share, but it also adds some logistical challenges as far as customer service is concerned. This is why live chat software is so important to the smooth operation of multiple websites and interface options.

Workplace communication: what happens when you get it right

Workplace communication isn’t something that companies master by default. In fact, it’s much easier to get it wrong than getting it right. Luckily, organizations realize in more significant numbers than ever that their workplace communication can cause larger issues. These could be built up stress, losses in productivity, and a lack of trust among coworkers.

Top 30 Trello Alternatives for Your Business

So, if you are searching for Trello Alternatives, it must means that you are not fully satisfied with Trello for any reason or are looking for a solution that can accomplish more for you than a basic Trello board. Here in this article, we would review some of the limitations of Trello that might be the reason for your dissatisfaction or even frustration, and we would introduce the top 30 Trello alternatives for your business.

Convene - Streamlined Meetings

Want a more efficient way of organizing and conducting meetings for your board? Convene is the board management software that empowers boardroom members to conduct efficient and streamlined meetings to enable better productivity and governance for the organization. Convene has a set of intuitive features that makes your tasks and responsibilities easier for you.

15 Surprising Employee Productivity Statistics That Will Impress You

Employee productivity, according to WhatIs.com, is “an evaluation of an employee’s or group of employees’ efficiencies.” Employee productivity, in short, assesses how much useful work an employee performs for an organization over a given time. If a company wants to prosper, it needs people that are highly productive. We’ll give you 13 intriguing and useful employee productivity stats that are applicable today.

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

Amazing Black Friday and Cyber Monday SaaS Deals

I recall seeing on the news people in the United States, the United Kingdom, and other countries rushing into supermarkets and grabbing electronic products and other items; for a brief moment, I mistook them for vandals robbing the market, but later I was shocked to learn on the news that it was Black Friday, and the announced discounts had caused people to rush for the deals.