Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

The ROI of Using Chatbot and Automation with Your IT Service Desk (Webinar)

Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.

WhatsApp for healthcare? 6 reasons why it's dangerous

As of today, WhatsApp has over 2.24 billion active users globally. Launched in 2018, WhatsApp Business has also rapidly grown into a widely adopted business solution. As healthcare professionals seek to enhance efficiency and streamline communication within medical settings, WhatsApp's widespread popularity might seem like an appealing solution. However, addressing the potential risks and limitations of using WhatsApp for healthcare communication is crucial for healthcare services.

Wire for Android - Changes under the hood and the way ahead

Just recently, we have relaunched Wire for Android on a completely new code base. This brings a lot of improvements, especially better performance in the app, seamless notifications, and much better reliability. But even more important: The release will allow us to deploy features much faster in the future and brings better modularity to the development process. This approach comes with some compromises, though. We had to disable a few features that are loved by many of our users.

Find the root cause with a fishbone exercise

Identifying the root cause of a problem is crucial to finding effective solutions. In this video, we'll walk you through the process of conducting a fishbone (Ishikawa) exercise using Miro. Discover how to structure your analysis, brainstorm potential causes, and drill down to the core issues at hand. By the end of this video, you'll be equipped with the knowledge and tools to conduct a fishbone exercise and uncover the root causes of complex problems in Miro.

Maximising Efficiency With ITSM Change Management

More and more businesses are turning to hybrid and multi-cloud infrastructures, powered by software-defined architectures instead of hardware. Companies now use software solutions that enable them to maximize efficiency, productivity, and performance — requiring major digital assets for successful operation. IT teams need to make sure these applications run seamlessly which means monitoring the deployment as well as updating it regularly for peak performance.

Proven strategies for increasing employee retention rates

Today’s job market is fiercely competitive, and keeping the best employees on your team is definitely a top-of-mind concern. After all, a business incurs significant expense, decreased productivity, and damage to customer service when there’s a high employee turnover rate. So, we have some proven strategies to share that will help increase retention rates and prevent this drain on resources!

Strategic Thinking is More Important Than Wordsmithing with Tina Hawkins

This episode features an interview with Tina Hawkins, Senior Director of Internal Communications at the NBA. In this episode, Amanda and Tina discuss aligning values externally and internally, keeping communication casual, and how to hold space for employees and leaders to have critical conversations.