Teams | Collaboration | Customer Service | Project Management

We put so much effort and money into finding and hiring new talent. We need to put as much effort into making them feel like they made the right decision — even before day one. A positive first impression during employee onboarding builds a foundation for long-term success.

Wire, Europe’s leading secure collaboration platform, today announced a strategic partnership with AndersenLab, a global engineering and IT services provider renowned for its expertise in full-stack development, DevOps, cloud operations, and enterprise digital transformation. The partnership strengthens Andersen’s security-oriented portfolio while expanding Wire’s footprint among organisations that operate in highly regulated, privacy-sensitive environments.

When iconic Swiss bag designer FREITAG wanted to update its enterprise resource planning (ERP) system, they turned to Smart System Guild — a Miro Partner specializing in transformation projects. The result? Across 15 workshops with 40 FREITAG experts, the team captured requirements and built full system specs in Miro, delivering a replacement system months ahead of schedule. The method?

For too long, security teams have been positioned as the gatekeepers who assess what everyone else builds — always evaluating risk, rarely driving innovation. This reactive stance has consequences: When security is seen as a blocker rather than an enabler, businesses find workarounds, and critical controls are implemented too late, if at all. The question is, ‘Will AI be different?‘

Sydney has a crowded mobile app scene, and picking a partner often comes down to fit, not hype. This article compares leading agencies that support everything from first launches to enterprise builds. It opens with Appello Software, which delivers iOS, Android, cross-platform, and AR or hybrid apps through a clear, end-to-end process. The list then reviews Sunrise Technologies, 4mation, AppBoxer, EB Pearls, and Software Co.

When teams learn by doing, AI stops feeling abstract and starts driving real behavior change, from higher usage to stronger everyday skills.

Rocket.Chat is built for organizations that require secure, sovereign and resilient collaboration under continuous governance. Rocket.Chat 8.0 expands that foundation with workspace federation, attribute-based access controls (ABAC), integrated voice escalation, and intelligent search. In environments where security, governance, and operational continuity are non-negotiable, collaboration cannot rely on a model in which access, context, and boundaries are configured ahead of time.

By the year 2026, the primary means by which customers receive support will be through chat applications; the demand for fast, reliable, and secure chat applications from customers continues to rise. There are many chat applications available, but only a handful work extremely well for customer support operations. Below are the six best chat applications for customer support teams that are currently in use.