In this article, you’ll take a look at the best help desk software. We’ll put them against each other, comparing things like: By the end of the article, you’ll know exactly which help desk software is the right one for you and your company. Let’s get started.

Be honest. Have you ever nodded along during a meeting or workshop when you really had no idea what was going on? Facilitators often face the challenge of ensuring all attendees are having fun and actively participating (and staying awake!). Thankfully, there are solutions: icebreakers, energizers, and even how you organize your board can keep people focused and involved. But what if the virtual room is full of first-time Miro users?

Notifications are an essential part of every application. They’re how products communicate with users when key events take place, whether it’s confirming their account or alerting them to new activity. But, for developers and companies, delivering notifications that meet their users’ rising expectations can be a challenge. Today, users expect you to notify them on the channels where they already are, at exactly the right moment and with respect for their individual preferences.

According to Nitro, workers spend an average of 50% of their time creating and preparing documents. Yet, document issues account for more than 21% of daily productivity loss. Businesses depend on information — documents, files, data, content… everything. It is the lifeblood of just about every organization. The past few years have seen a reckoning for companies in how they capture, store, structure, and disseminate information within the organization.

BizWho? Why do I even care about it? BizOps, or as the newbies call it Business Operations, is the foundation for scalability. If your goal is to take your company from a Palo Alto garage to unicorn status, good luck getting there in one piece without BizOps.

Two unconnected events in the first week of 2021 have sped the adoption of decentralised real time communication. WhatsApp is being sucked dry by its data mining owner The first was an update to WhatsApp’s privacy policy. Rarely has a privacy policy managed to generate quite so much media coverage. Perhaps the first working day of the year wasn’t such a good time to bury bad news after all.

The World Wide Web is for everyone, right? Sadly, when it comes to digital experiences, it’s more of a bob and weave if you are not a ‘typical’ user. Which is why inclusivity in design is much more than a buzzword now. As we edge toward a digitally native population with a vibrant and varied demography of people who are connected by a digital environment, it’s time to question some of the design assumptions we have.

The COVID-19 pandemic has accelerated the use of remote selling techniques as organizations adapt to the work-from-home environment, such as the “new school” digital buying practices and “digital-first” sales trends. The transition from face-to-face to virtual selling is ongoing but has already increased the adoption of remote sales models. Many sales reps are also working from home which is a new challenge.