Mattermost Release v5.28 is generally available today. The new feature release offers granular administrator roles, certificate-based authentication with AD/LDAP, and in-product notifications. The release includes the following new features.

We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.

In recent months, we’ve seen a surge in the use of collaboration and communication tools among remote teams to simplify collaboration, and keep company cultures alive while working from home. At Teamwork, we believe that communication and project management tools should go hand-in-hand to ensure smooth team collaboration, and that’s where our latest integration comes in.

Like most companies, the Teamwork Spaces crew have been working remotely for a while now, and they have been busy, delivering new and enhanced features for you and your teams. With the introduction of the Space Manager role, an improved access request flow, and new space categories — organizing your Teamwork Spaces account has just gotten a lot easier.

Back when COVID-19 triggered a massive exodus for workers from the office to their homes, many organizations found a silver lining to the disruption. They found out what their mettle was made of. They found resilience. Working from home was all the rage. I personally read article after article glorifying the new normal of remote work — and it certainly does have its upside. At the beginning of the pandemic, many companies were concerned that remote working would be damaging to productivity.

The customer has changed and so have their expectations on what customer experience means to them. As these expectations change, so must the company and their approach to customer experience. There was a time when hyper-personalization and chatbots were the leading methods to engage with customers. Today, customers are looking for a very different approach that addresses two key attributes: Access to information and speed to resolution.