AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.

Automation in the workplace is when computers perform the types of tasks that would normally require human intervention, thus freeing up the valuable time of living, breathing employees so that they can focus on those matters that truly need them. These days, modern-day automation systems leverage artificial intelligence and machine learning to perform everything from speech recognition to translation between languages to tasks that require visual perception and much, much more.

As an open source project, Zulip is committed to making it convenient for every organization to use Zulip. For those who cannot maintain their own server, we offer the convenient Zulip Cloud SaaS service. For organizations concerned about privacy, data control, and compliance, we do everything we can to make self-hosting Zulip convenient and painless.

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they are actively looking for a customer support solution. These are the top reasons they cited for needing customer service software: If any of these sounds like you, then read on for tips to help you find a CX solution that aligns with your goals, your culture, and of course, your budget.

Messaging apps are becoming a key channel across every stage of the buyer journey. Eighty-three percent of consumers use messaging apps to learn about a company’s products or services, 75% use the apps to make purchases, and 76% of consumers use messaging apps to contact support. Why? Because messaging apps are convenient. Consumers already use the apps to chat with friends and family, and they don’t have to wait for a live agent to get support.

Over the course of 2020, Community events have changed. We’ve seen sweeping changes in everything from the way people get together online, to the way they interact, to the platforms they use to meet. Mattermost is a Community-driven company, and as such we continue to try to work and interact with our Community as much as we possibly can.

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

The global pandemic caused by covid-19 has highlighted several weaknesses that most companies had been avoiding for some time. From a management point of view, this scenario brought two lessons that are key for companies from now on: the first one is that the future is remote and the second one is that the secret of efficient team management is organized team collaboration.