Every knowledge worker—all 1.25 billion of them worldwide—has been impacted by the COVID-19 pandemic. And, for many, the abrupt shift to remote work triggered an increase in the adoption of collaboration tools and an acceleration of digital transformations. In 2019, we released our first Anatomy of Work Index to analyze how people spend time at work and the factors shaping those habits.

One of the most important things that business leaders need to realize is that outdated technology – especially a document management solution – isn’t just frustrating. It can literally be costing an organization money in more ways than one. In this article, we’ll discuss four benefits of a document management system.

Working in the sales department of any company is not an easy task. In addition to dealing with multiple stakeholders, you also have to split your time between meetings with clients, proposals, follow-up calls and strategies to increase sales.

On January 6, Riley Napier joined me for our first Courier Live of the new year. Having recently set up webhooks using Twitch EventSub, I wanted to walk through how you could trigger notifications about your Twitch livestreams using Courier. We did this using a Glitch application and explained how to set it up and start accepting requests from Twitch.

Facing the impact of the pandemic as we get into 2021, keeping employees engaged is a top priority and challenge for business leaders and enterprises across the globe. Simply put, organizations that do not provide easy accessible tools for enabling online collaboration and steady communication among teams may see its employees disengage and lose motivation.

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

We’re delighted to announce that Element Matrix Services (EMS), our flagship Matrix hosting platform, has launched a fully managed bridge for text-channels in Discord. Discord Bridging brings interoperability between Matrix-based apps and the Discord chat platform. The fully-hosted bridge is now available within EMS via the Integrations tab of the EMS host management dashboard. A single bridge deployment currently supports up to 20 rooms by default, each with unlimited use.