In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.

‍Throughout the workweek or during the process of any project, even the best small teams can hit obstacles. Issues with miscommunications, unproductive meetings, too many emails, and not knowing what the other members of the team are doing can all work together to stall your team's productivity and efficiency. The term Team Efficiency refers to a team achieving maximum productivity with minimal wasted effort or expenses.

Picture the following scenario: you get your usual cup of coffee, are ready to start your workday, log into your team collaboration tool on your computer. Then you are immediately greeted by your colleague who sends you a cute kitty picture with a “good morning” message. What are the chances this is a hacker sneaking into your computer and stealing your data? Well, it turns out this is something very likely to happen if you don’t have a safe workspace for secure messaging.

Much like every other aspect of virtually running a business, technology has drastically changed customer service. There are constantly new channels for customers to reach out to businesses. An important addition to this growing list of channels is a customer service chatbot. In this blog, we talk about everything you need to know about a customer service chatbot.

Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).

Switching to new technology solutions is always challenging, especially when convincing people such as association board members to adopt the change. But with the right mindset, the transition can be effortless. When the software effectively patches the gaps in workflows, you can make things run much easier. Making a case for the implementation is just a matter of discussion that is supplemented with facts. Many business types and organizations can benefit equally from using board portal software.

If businesses were previously skeptical about the potential of chatbots in customer service, there is no longer any question about it. The pandemic has pushed businesses to mainstream AI and different types of chatbots for varied objectives. With evasive measures such as cost cuts, chatbots have not just helped businesses stay afloat but also garner the goodwill of customers and ROI.

“Customer needs serve as the ‘north star’ for most product leaders”, especially those who are always striving to leverage customer feedback to build the best products. An important part of this customer feedback naturally lands in support tools like Freshdesk, but your company actually has as many feedback channels as you have customer touchpoints and internal teams.