There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working remotely has become a priority for most companies. But among so many options, we noticed several teams looking for Slack alternatives. With this in mind, we decided to test the main team collaboration tools and help you make the most suitable choice for your company.

Australian knowledge workers give us a glimpse of the impact of technology in the workplace in 2020—and there’s no going back to the way it was before

If you want to design the perfect customer onboarding process, you need the right tools. In this article, we’ll show you the best customer onboarding software to help you gain loyal customers. We’ll compare the following: By the end of the article, you’ll know exactly which tools to use to design your customer onboarding system. Let’s get started.

This year has become the year of virtual meetings — where we all convene together to discuss business. An hour here, half an hour there. Sounds familiar, right? These meetings are a source of the occasional funny moment… “Oh wait, my microphone was still muted.” “I’m having connection problems.” (Sounding like a garbled, drive-through speaker.) “Please excuse my 5-year-old’s temper tantrum.”

In Part 1 of this series, we introduced ways that customer support can identify sales opportunities using ticket automation triggers in your TeamSupport B2B customer support solution. Ticket automation triggers allow you to set up multiple search parameters, identify certain keywords, and automatically take action, or multiple actions on a ticket, including sending alerts to specific team members when appropriate.