At Zendesk, my team and I are going beyond adjusting for the new normal. We are taking this difficult time as an opportunity to completely reimagine how we work. Covid-19 forced us on a journey to reenvision and realign our practices, tools, and services.

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Does your support software allow your team to easily add new channels? Or enable your agents to easily switch between channels keeping customer context? If not, it might be time to consider a switch. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

Across industries, people tend to fall into the habit of using acronyms to describe common concepts they encounter. Customer service representatives are no exception. But anyone new to the industry or trying to understand it from the outside, acronyms make communication confusing and difficult. And even people who have worked in customer service for years may still come across the occasional acronym that leaves them scratching their heads.

Working as part of a distributed team at a large organization is rife with challenges. In this webinar, you’ll hear from three key members of the Mailchimp team – a project manager, UX researcher, and service designer – on how to boost efficiency, creativity, and alignment using Miro’s collaborative online whiteboard.

A decade ago, we created Asana to help the world’s teams work together effortlessly. Our mission continues to drive everything we do, because we continue to be inspired by the work your teams do.

The customer service industry is continually evolving. It seems like every day there’s a new social media platform your agents need to adopt to stay relevant to your customers. The good news is, one thing hasn’t changed: People still prefer a phone call over any other customer support channel. (Yes, even millennials.) If you want to win over your customers for life, you need to offer exceptional over-the-phone customer support.

The customer service requests your agents field have something valuable to tell you about your customers, product, and business. More than that, the cumulative data produced by your customer service tickets can reveal key insights. But for your business to learn from the information included within all those requests, you need a good method for tracking and analyzing them.

Freshworks is extremely passionate about customer happiness and we love resolving customer problems quickly. Our customers create tickets when they face a problem or want a question answered. This article talks about how our support and engineering teams from one of our core products work together to solve these problems quickly and create moments of wow for customers. How we handle tickets

In the first two installments in this series, you learned you learned how to send alerts with incoming webhooks and request data with outgoing webhooks. In this article, you will learn how to set up a slash command. Slash commands are very similar to outgoing webhooks and even a little more powerful. To show their power in action, let’s find out how to use slash commands to request the temperature of a specific refrigerator.