I sometimes find myself wondering how we’ll remember 2020 when we reflect on it in the future. Will our dominant memories be anxiety and uncertainty over how long the pandemic would last? The grief of losing so many people to the virus? Or the frustrations of canceled plans and events?

In March of 2020, during the onset of the global COVID-19 pandemic, employees in just about every industry suddenly found themselves working remotely indefinitely. Telecommuting had long been seen as the future of work, but few could have predicted that this “brave new world” would have come along quite as soon as it did.

When they told us we would be working from home in March, we all thought it would be for a few days or maybe a few weeks. Tops. 2020 marked the end of a decade, and we had high hopes for how the year would fare. We know how that turned out. Despite adversity, it is amazing how we found ways to cope and strive forward. Above everything, that calls for a celebration—in a socially distanced manner, please!

Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the right features in Freshdesk, you can easily reduce your workload and save a lot of time. Time you can spend singing Christmas carols and planning the perfect secret Santa gift! To help you get started, we’ve packaged our best agent productivity features in Christmas themes to help you get more done this holiday season.

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

There’s much excitement today as Element Matrix Services (EMS), our digital sovereign Matrix-hosting platform, is now providing hosting for a fully managed bridge for Telegram that supports both direct and group messaging.