Is your business using Okta for Identity and Access Management? Then you might know how manually provisioning and deprovisioning users can be cumbersome for your IT team. Every new hire or company exit requires timely modifications to a user’s account. As a result, IT spend inordinate amounts of time on these processes and are distracted from other priorities, and your end-users suffer delays in productivity if their accounts aren’t configured correctly.

Research shows that companies that excel at customer experience have 1.5 times more engaged employees than companies with a record of poor customer experience. It’s also clear that companies who invest in employee experience can see a higher ROI than those who don’t. So what should you exactly do to keep your employees happy? You can start by automating some of your IT processes so that employees can self-serve themselves.

In the rush to invest in tools that provide more insights about the customer journey and help provide better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience also referred to as EX. Companies that actively work to engage their employees outperform their competitors by 147%.

If you’re using JumpCloud as your business’ directory-as-a-service (DaaS) solution to authenticate, authorize, and manage users, then it’s high time you made the whole process effortless for your employees. Why? Because many a time, businesses tend to invest more on the technologies that improve the customer experience and neglect to do the same for their employees.

In today’s workplace, saying yes to everything isn’t realistic – or healthy. By learning to say no the right way, you can reduce stress levels and advance your career, without burning a single bridge.

As a team lead, one of your most important responsibilities is to help team members prioritize the right work to support your organization’s goals. Easier said than done, we know. The fact is there are countless projects your team can be working on at any given time—not all of them high priority or impact. So how do you keep pesky low-priority work at bay and ensure everyone is using their limited time and energy effectively?

Working from home is a comparatively new trend that started to gather momentum with the advent of digital technologies. The previous five years saw a 44% surge in remote employment, which is explained by two major factors. The first is the growing mobility of the workforce, 40% of which are expected to go exceedingly mobile globally by 2022. In the developed countries, this ratio is likely to reach the astounding three-fourths. No less fundamental is the impact of COVID-19.

We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they feel, tell their friends about us and, of course, to continue spending their money with us. We could just take each of these interactions at face value and continue on with our day, but gaining more actionable insights from customer support conversations helps perpetuate a pattern of customer happiness and loyalty.

Written by Jasper de Taeye, Sales Director for the Benelux market at Wire™. At the beginning of January 2020, the first people nudged me about the rise of a virus that could become a pandemic. We all know by now how it disrupted our world entirely. I was an ignorant Dutchman and I believed it would not become that dramatic. I truly believed, and mostly hoped, that this coronavirus will be nipped in the bud, like previous viruses, by the strictly regulated China.

In 2016, the financial institution used to have different communication channels to support its 100M+ customers: Skype for video calls, a mobile app, website, phone, to name a few. Having so many complex tools around is more of a hassle than a solution. Here’s why.