The latest News and Information on Collaboration, tools and related technologies.
Does your small business have remote workers? Or are you allowing your employees to work from home owing to the pandemic? You are not alone. In fact, 57% of small business owners are considering allowing their employees to work from home post-pandemic. While doing remote work is achievable and more productive, according to studies, you need to implement some effective brainstorming tools to facilitate creativity and improve teamwork.
The post-purchase period is a critical transition time for customers. Often, they need guidance on how to get the most value out of your products. In fact, 88% of buyers in a 2020 Wyzowl report said they’re more likely to remain loyal to a business that provides welcoming, educational onboarding content. Customer onboarding is something you have to get right—every time.
Transform how you collaborate with clients using Teamwork’s innovative new Client User role. Give your clients the full power of Teamwork for better collaboration, greater visibility, and a more productive client experience, at no extra cost. As an agency or professional services firm, clients are at the heart of everything you do.
Let’s face it: being a call center agent is a tough job. And being a hiring manager tasked with finding people who have call center skills is no walk in the park, either. A wrong decision made during the hiring process can have far-reaching effects, and not the good kind.
As the technology gets better, the criminal minds also upgrade their hacking efforts to exploit the new security system. The cost of damages due to cybercrime and system security breaches is projected to cost over $6 trillion by 2021. The sad truth is, when sophisticated attackers want to get access to your data, they leave no stone unturned to find a way.
In Part 1 of this blog series on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. Next, we explore how to use reporting to determine how happy your customers are and what to do if they’re not. Why?
