Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

6 tips for designing an effective office reopening plan

Companies across the world are thinking about reopening their office doors and welcoming their employees back when it’s safe. Too many, though, are adopting a “wait and see” strategy—that is, they’re planning to unlock their doors and wait to see which—and how many—employees show up. Companies that adopt this approach are setting themselves up for irreparable damage.

A Sit Down with Wire CEO: The Future of Secure Messaging

Encrypted communication and collaboration app Wire claim that it is“the most secure collaboration platform.” I had heard this before, many times in fact, but had never seen any proof of this notion. One of the ways the company does this is via encrypting every message sent and received, reducing the chances of a malicious intrusion.

7 Collaborative Processes A Leader Must Follow

Collaborative processes are essential to create an organization that is on the same page and in sync with one another. A collaborative process and culture in the workplace is defined as the existence of open and free-flowing interchange of information, data, skills, and sometimes even customers and clients when necessary. It is the opposite of a “hoarding” culture, where employees feel that every man or woman is out for themselves.

Introducing Element Voice Messages, all new VoIP, and so much more...

Hi all, We’re incredibly excited to release major new versions of Element across all three platforms, introducing Voice Messages at last as a first class citizen! Element Web/Desktop 1.8, Element iOS 1.5 and Element Android 1.2 are here today (today-ish, depending on time zones and platforms), fulfilling all your voice messaging fantasies. Grab it whilst it's hot!

10 Best Team Communication Tools for Small Business

In today's modernizing environment, team members can no longer rely on one-on-one interactions with colleagues and communicating every petty information or transferring essential files via email, which can be a time-consuming process due to its etiquettes. Choosing team communication tools can be the best decision because it not only improves communication but also team productivity, collaboration, and time management.

Virtual Agent in Live Chat Software - Vision Helpdesk

In today’s cut-throat competition, every penny is precious. Why spend extra on manpower, when the virtual agent can get it done for free. Vision Helpdesk – Live Chat has the Virtual Agent inbuilt in the system. The Virtual Agent can take care of the instant level one support for your client, thereby reducing the load on your staff. Questions and their Answers can be pre-fed into the virtual agent. The virtual agent also links directly to the Live Chat where staff can connect and continue providing support to the client, thereby leading to instant and efficient customer support.

17 best team collaboration software to skyrocket your business in 2021

Team collaboration software market is growing stronger every day. With companies switching to hybrid work models and leaders realizing how important collaboration is, it is expected that teams will be increasingly using collaborative tools in the years to come. There are numerous examples of team collaboration software on the market. We are bringing you the list of best solutions in four categories essential for simple collaboration – regardless of where you work from!