Teams | Collaboration | Customer Service | Project Management

I recall seeing on the news people in the United States, the United Kingdom, and other countries rushing into supermarkets and grabbing electronic products and other items; for a brief moment, I mistook them for vandals robbing the market, but later I was shocked to learn on the news that it was Black Friday, and the announced discounts had caused people to rush for the deals.

We’re excited to announce the launch of Rocket.Chat’s WhatsApp Business app, built to help businesses provide efficient customer service and seize new opportunities through the go-to messaging app for 2 billion users worldwide.

Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.

An increasing number of businesses now operate almost entirely with a remote team — without the need for an actual office space or desks. However, some of them may require a physical location for mailing services and conference rooms for client meetings. In such cases, most companies go for a virtual office. A virtual office gives your business a physical address and other office-related perks without the cost of office rent and administrative staff.

Before your company can fully embrace digital transformation, you must first deal with the various pitfalls of a remote workplace. The lack of face-to-face interactions means there are certain limitations in communication, especially in information dissemination and engagement. In fact, a study by Deloitte shows that 75% of remote workplaces struggle to keep their members connected as they adopt the virtual setup. This applies not only to employees, but to board members as well.

Traditional paper documents and filing systems have been used to organize businesses’ employee and accounting information for decades. But they are quickly being replaced as technology evolves. Business financial accounting has been revolutionized by paperless accounting and paperless HR systems. These systems use cloud-based technologies to simplify and centralize the storage of essential information.