Companies today manage three times more customer data than they did five years ago, according to the 2020 Customer Experience Trends Report. In many ways, this greater access to data is a blessing. With more information on leads and customers, sales reps are better able to provide personalized service.

For the third and final part of our three-part series (Part 1 and Part 2) on building and maintaining strong relationships with customers who prefer live chat, we’re going to look at an area some companies forget to evaluate entirely. In the first part of our series, we focused on the pre-conversation efforts of setting yourself up for successful chat interactions with B2B customers. The second part was all about improving the actual chat experience for both the agent and the customer.

The arrival of COVID-19 in Brazil brought serious challenges to states, city halls, and the federal government: how to optimize healthcare services to the population, without overloading the health system and reducing the pace of contagion? Rocket.Chat partnered with Amazon and other players to provide a solution for that: a digital assistance platform to help Brazilians diagnose the virus quickly and easily.

There’s no perfect process for hiring great programmers, but there are plenty of terrible ways to screw it up. We’ve rejected the industry stables of grilling candidates in front of a whiteboard or needling them with brain teasers since the start at Basecamp. But you’re not getting around showing real code when applying for a job here. In the early days of the company, we hired programmers almost exclusively from the open source community.

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in!

In person, you can easily tell someone’s mood based on their body language and how they speak, but that’s much more difficult with text alone. Emojis are a great way to add tone to a piece of text and also help make text-based conversation feel more casual, relaxed, and fun. Thanks to emojis, we can chat with much more real emotion than you might get by being careful about your word choice or by including just the right number of exclamation marks and periods at the end of a sentence.

“The next big thing most likely to kill 10 million people will not be a war but a virus.” — Bill Gates, Ted Talk 2015 Who could have imagined that his farsightedness would hold true in 2020, have us locked in our homes, and the global economy falling like a house of cards? COVID-19 has affected lives of people across the globe in a way that many unexpected things are becoming the new normal.

New research shows that constantly staring at faces up close can be mentally draining. Here are 4 tips for managing a deluge of virtual meetings

April 24, 2020 Remote work isn’t just a growing trend anymore – it has rapidly become a necessity for businesses all over the world. While many are adapting to working from home for the first time, even teams that are already remote are having to adjust their routines and mindset. They are having to deal with a whole new work dynamic that they’ve never tried before.