Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Rocket.Chat Named A Top 20 Best Live Chat Solution for the Second Consecutive Year

Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.

Ways to Improve Corporate Governance in Africa

Improving corporate governance should not just be a one-time thing but a continuous initiative. There are different development styles per country in Africa, which makes it important for governing leaders to assess the situation in their locality before planning out their goals for developing sound corporate governance. Africa has seen great efforts in achieving sound corporate governance in the past years. Corporate governance is now considered a prerequisite for economic development.

Tips to Enhance Cybersecurity among Banks in Africa

The first step in enhancing cybersecurity is acknowledging that cyber attackers do not rest, especially now that most transactions are online. Africa has recently experienced frequent attacks on cybersecurity, increasing the global risk for information leakage. Cyber threats usually target those in the financial sector, and today, the probability is higher due to lockdowns and sudden high reliance on digital processes.

How social advocacy is shaping retail consumer trends

The world is changing and so is the way we shop. A few years ago, consumers made it clear that it’s no longer just about which tee is the softest. They wanted to know if the tee was made in a sustainable way, without using forced or underpaid labor. Now, coming out of the COVID-19 pandemic and social uprisings of 2020, shoppers also want—and expect—brands to speak up for social justice.

Courier | Building User Notifications strategy at scale | Tommy Dang | Liza Gurtin

For our first notifications meetup, we're joined by Liza Gurtin, former Product Lead at Slack, and Tommy Dang, Product & Engineering Lead at Airbnb. Liza and Tommy share their experience building multi-channel notifications that reach millions of users everyday.

Understanding Projects, Portfolios, Folders, & Items

OneDesk uses different naming conventions to refer to the things inside of OneDesk. There are a few main objects that OneDesk can contain: portfolios, folders, projects, and items. However, you can ONLY share projects and items, not portfolios and folders. Portfolios and folders create structure. Portfolios group projects while folders group items. Projects group folders and items together.

How to Increase Accountability in the Workplace (Tips, Tools)

Want to know how to increase accountability in the workplace? Missed deadlines, repetitive mistakes, and a lack of trust and engagement can be a sign of poor accountability. However, picking up on these signs isn’t the end of it. You need to work on them too. So how do you increase accountability in the workplace? In this article, we’ll cover what accountability is and why it’s important for your business.

How We've Built an Open Source Community at Mattermost

Our community has been at the heart of what makes Mattermost great since the earliest days. The first community members were people who were trying out the earliest versions of the platform, filing bugs and wanting to make feature improvements. Our open source community has grown, contributing thousands of pull requests, from new features and plugins to translations and documentation.