The latest News and Information on Collaboration, tools and related technologies.
As a YC alum and co-founder of Mattermost, I often get asked by early stage YC companies about what it’s like to build a commercial open source business. With the start-up’s permission, we’ve started recording some of the Q&A sessions, transcribing them and sharing the more popular questions on the Mattermost blog in short form articles.
Many of the current customer experience metrics used are failing. This is why some businesses who have good NPS scores still lose customers. So, what measures do we need to put in place to drive success? How important is it to make it easy for customers to interact with you? Perhaps we should be paying more attention to emotions and sentiment, as they can reveal more about the state of our relationships with customers and potentially offer clearer insights into customer behaviour.
A discussion from Zendesk, Zip, Ecosystm and Slack about the importance of flexibility, culture and employee experience.
OneDesk allows you to create items such as tickets and tasks by adding them manually. Usually, you will need to fill out the internal creation form for that given item. However, inserting an item allows you to bypass filling out the form and to insert items with the inline item insertion function. This function lets you add multiple items into a given location quickly by providing the minimum amount of information needed, usually just an item name. You can use inline inserting to add any item types.
Confused between hybrid vs remote work models? The COVID 19 pandemic has fundamentally changed the way we work. In line with pandemic guidelines, corporate giants like Amazon and Facebook have allowed their employees to work from home, at least for a few more months. Twitter has gone a step further and permitted its employees to work remotely forever if they desire. But can you do the same for your company?
