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Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Scoro Highlights: 2019 in Review [Infographic]

2019 was quite the year! For Scoro, it was all about making sure we’re offering the best quality service possible. That’s why we put all our effort into rolling out many great features and tons of updates to further improve the overall Scoro experience. Our team would like to thank you for choosing Scoro and being with us on this remarkable journey. We’re grateful to have you on board!

Why Excel is an ineffective sales tracker (and what to use instead)

Many companies use Excel as their sales tracker tool. It’s one of the most popular database organization tools, so sales teams assume it’s the best software for tracking their activity. The reality is Excel isn’t an ideal sales tracker. It’s a complex software that can be a bottleneck for reps without Excel skills. More dangerously, Excel leaves room for error as a manual tool and limits analysis to hard-to-learn formulas and formatting.

Unit testing mmctl commands

Mattermost is starting a new open source campaign, this time around increasing the unit test coverage for the mmctl tool. The mmctl tool is a CLI application that mimics the commands and features of the current Mattermost CLI tool and uses the Mattermost REST API to communicate with the server. Using the tool, you can control and manage several Mattermost servers without having to access the specific machine on which the server is running.

A Guide to Video Technology for Support Teams

In our previous blog on video support, we discussed how video technology is changing the customer support landscape. In this article, we’ll take a look at how video technology can help boost the customer support you provide. We’ll also take a look at the technology required to offer video support.

SaaS Content Marketing : The Guide You'd Need to Kick-Start your Content Marketing journey!

Why is content marketing important? Have a question, lets clear this Content Marketing costs 62% less than any outbound or traditional marketing method, and yet it generates approximately 3 times as many leads as conventional marketing. It’s cheaper and more efficient. Do you still need more reasons to trust content marketing over any other marketing strategy? I know it’s not easy to convince you unless I talk facts. So, here’s some importance of content marketing.

How a custom software company builds software using OneDesk's customized webforms

For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in ensuring everyone is on the same page. When people aren’t aligned on expectations or requirements, it can delay when work is actually started, which is not ideal for the customer requesting the work and the company that is providing the service.