Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

What is a concept map? Here's everything you need to know

Think about something that’s seemingly simple — like a sandwich, for instance. It seems straightforward enough, right? But now, push yourself to start thinking about everything that relates to a sandwich. What ingredients are used to make it? Who eats sandwiches? How are they made? Suddenly you’re bursting with all sorts of topics related to sandwiches, but there’s no rhyme or reason for how those different ideas are related to one another.

The Best 15 Alternatives to Desktime in 2021

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Desktime and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

How to build HR Chatbot in 10 Mins

See how an HR admin builds and deploys a powerful HR chatbot in Teams for employees in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we would cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with an end-user chatbot for HR support scenarios

How to build Virtual Agent in 10 Mins

Learn how to create an intelligent Virtual Agent with workflow automation capabilities in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we would cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with a end-user chatbot for employee support

How to build & deploy Conversational HR Support in 10 Mins

See how an HR admin builds and deploys a powerful conversational HR support chatbot in Teams for employees in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we would cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with a end-user chatbot for HR support scenarios

How to build Conversational AI Chatbot in 10 Mins

Deploy no code conversational AI chatbot using Workativ Assistant Platform within 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we would cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with end-user chatbot scenarios for employee support

How to build IT Helpdesk Chatbot in 10 Mins

This video presents how admins can build & deploy an effective IT helpdesk chatbot in Teams in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we will cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with a end-user chatbot IT support scenarios.

How to build & deploy Conversational IT Support in 10 Mins

This video shows how admins can build & deploy an effective conversational IT support chatbot in Teams in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we will cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with a end-user chatbot IT support scenarios.

Why Is Customer Service Important: 4 Benefits You Cannot Overlook

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success was, his response was telling – “the most important thing is to focus obsessively on the customer.”1 With 90% of American consumers citing customer service as an important deciding factor in doing business with a company or not, providing great customer service can give companies a competitive edge.2 But what exactly does good customer service entail?

Essentials from Asanas who joined us remotely

At Asana we’ve grown a lot since going remote just over a year ago. We’ve grown into different schedules, work environments, and overall as people. We grew even more as a company, with almost 500 new Asanas joining us remotely from all over the world, who have never gotten the chance to meet or collaborate with their teams in person.