Messaging helps people foster strong relationships with their family and friends. Now messaging platforms are open for business. Conversational business comprises the different ways messaging channels can be used in support, marketing, sales, and beyond. Customers, shoppers, prospects and leads want to communicate with businesses with the same ease and convenience that they experience when talking to their friends and family.

We all know that knowledge is power. Having a colleague around, whose shoulder we could tap on and ask for help, is also something that is very powerful. However, the whole tap on the shoulder for help option hasn’t been available since most of us shifted to a work-from-home setup – the best alternative we have is reaching out to a teammate on our internal collaboration tools.

With the COVID-19 pandemic, work from home has become a norm and remote collaboration software has become more important than ever. In fact, due to the coronavirus outbreak, a vast number of employees are working from home for the first time - which can be daunting for the unversed. And it can be even more complicated if you don’t know the right tools. Fortunately, we live in a world where remote collaboration can be as effective as face-to-face interaction.

Struggling to manage your virtual team? There are many advantages to hiring remote workers — but only if you’re prepared enough to overcome the challenges of virtual teams. However, with the sudden COVID-19 outbreak, most teams aren’t prepared to deal with virtual work immediately. This is why we’ve decided to cover the 7 biggest challenges of virtual teams and cover how you can deal with them!

The vast majority of web applications should start life as a Majestic Monolith: A single codebase that does everything the application needs to do. This is in contrast to a constellation of services, whether micro or macro, that tries to carve up the application into little islands each doing a piece of the overall work. And the vast majority of web applications will continue to be served well by The Majestic Monolith for their entire lifespan.

How Slack is helping customers thrive during an unprecedented time of remote work

At Asana, we think of “visibility” as insight into who’s doing what by when. With increased project visibility, teams can work together seamlessly while still making sure nothing falls through the cracks. But creating purposeful visibility across your entire team can be hard.

On the 16th of every month, we release an update to the Mattermost server. The release happens on the same day, every month, without fail. It’s a cadence that our customers have come to rely on, and it helps us deliver new features and updates with drumbeat regularity. Hitting this hard deadline every month while ensuring high-quality releases requires clear processes and organizational discipline. This is a challenge for any team.

In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along the way, as you decide you want to change the way some things work. Out-of-the-box, OneDesk is almost ready to go to work for you, but you do need to take a few actions and provide a bit of information to get fully configured.