Customer Collaboration Through the Community
Our January 2021 TSU webinar recording below contains some of the best practices companies are using when for collaborating with their customers through the community. Watch on demand.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Rocket.Chat is featured on the ISG Provider Lens Workplace of the Future, Services & Solutions (2020) Report for Brazil, USA, Germany, Nordics and the UK
After being ranked one of Capterra’s top 20 most popular Live Chat and Remote Work softwares in 2020, we’re incredibly happy to be featured on the ISG Provider Lens™ Digital Workplace of the Future report for 2020! The study highlights an overview of the top players in each defined country and market.
Announcing Environments: Safely Test Your Notifications Before Going Live
Today, we’re excited to announce the release of Environments in Courier. You can now create, preview, and troubleshoot your notifications in a test environment before going live. With support for two environments – Test and Production – you no longer have to worry about accidentally sending a notification to your users before you’re ready.
Introducing Troop Messenger
Watch this video to know what Troop Messenger is and how this team collaboration app helps business teams communicate effectively and efficiently across their globally located organizations!. You can connect with your teams using the platforms of Windows, Linux, Mac OS, Android, iOS, and the web to have a seamless work communication experience.
What is a Trello board?
In this video, Atlassian Community Leader and Trello expert, Brittany Joiner, answers the question: “What is a Trello board?”
Introducing Environments
With Environments in Courier, you can create, preview, and troubleshoot your notifications in a test environment before going live.
Asana Together Community members react to new Asana features
Watch our #AsanaTogether community's first reactions to our newly launched Project Overview and Project Brief features! Try them for yourself! https://asa.na/7a4
The Key Element That Will Contribute to Business Recovery in 2021? Digital Transformation, According to Studies
It’s truly difficult to put into numbers just how enormous the change represented by COVID-19 has been to us all. Seemingly overnight, the ongoing pandemic (that we’re still firmly in the middle of) changed the way we work, the way we communicate, the way we collaborate and so much more.
Mattermost survey reveals remote work is here to stay
Mattermost has always been a remote-first company. Building a product that safely and securely allows our teams to communicate with each other regardless of geography or distance is the cornerstone of our philosophy on working remotely. Over the last year, the world of working online from home changed dramatically. Many people have been forced to move into a working situation they might not have been familiar with.
Part 3: B2B Customer Support Transformation Imperatives
This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach.