Teams | Collaboration | Customer Service | Project Management

When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer service, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way you think about a company, and it can create real loyalty.

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a certain level of unpredictability in our lives. And while a global pandemic probably didnʼt enter into most peopleʼs plans, one thing is sure: we will be feeling its impacts for the foreseeable future. No sprint to the finish line here. For support teams, this might feel a little daunting. And why not? Customers are reaching out in record numbers. Your team may still be working from home.

Leaders from Slack, Wired UK, the Financial Times, HSBC and John Lewis share how their teams are adapting to a radically different working environment

Remote teams are not new. However, they have been in the minority in most industries until recently. But due to the ongoing COVID-19 pandemic, remote working has become the norm for millions of people across the United States and all over the world. This new status quo looks to continue for the foreseeable future. Remote working has its benefits, but also comes with a unique set of challenges. In particular, working from home can be isolating, and people can struggle with productivity.

Let’s get straight to the point - Why did you click open an article that compares Google Meet, Zoom, and Webex Meeting? You, most probably, want to know which one, out of these three, will be the perfect buy for your business. Or perhaps you have questions about their features, pros and cons, and pricing. In this article, we’ll answer the question everyone is asking in the 2020 pandemic - What’s the best online conferencing software to use for both personal and business use?

The NHSX and National Commercial and Procurement Hub has announced its Clinical Communications Procurement Framework. The initiative is aimed at helping NHS trusts phase out pagers and reduce reliance on email by the end of 2021, by adopting modern communication tools. To be included on the Framework, technologies needed to be able to demonstrate that they save time for individuals and teams, support patient transfers of care, and are scalable across the NHS.

We are excited to share great news with you: Rocket.Chat has obtained the ISO 27001 certification! As part of our ongoing efforts to always strive for excellence in everything we do, this is a testament to our commitment to security for all our users. Read more about what this means for you and what we are up to next.

The Splunk Audit API App for Slack makes it easy to identify usage trends, detect security threats and drive data-based decisions

We’re relentlessly innovating to stay ahead of cybersecurity threats. Here’s how we’re helping customers keep their information and data secure