Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Changing B2B Support Software Part 2: Strategies for Evaluating Solutions

In Part 1 of our series on changing support software, we went through some questions to help you identify if now is the time to consider other options for your support technology. In Part 2, we discuss some key strategies for properly evaluating different support solutions. Let’s dive right into how companies should go about choosing their new support software with these 5 steps.

How to Build a Remote Security Mindset

Millions of employees are now working from home as a result of the COVID-19 pandemic. Meanwhile, business is booming for cybercriminals: We’re seeing a recent and unprecedented surge in successful cyberattacks. Worse, the cost of those attacks is climbing exponentially and is expected to hit as much as $6 trillion annually by next year. To address the problem, executives must reexamine their assumptions about security and the systems they have relied upon in the past.

Riot Web 1.6, RiotX Android 0.19 & Riot iOS 0.11 - E2E Encryption by Default & Cross-signing is here!!

Hi folks, We are incredibly excited to present the biggest change in Riot ever: as of the last 24 hours we are enabling end-to-end encryption by default for all new non-public conversations, together with a complete rework of Riot’s user experience around E2E encryption, powered by a whole new suite of encryption features in Matrix. We have released this simultaneously on Web, Desktop, iOS and RiotX Android! The things we needed to fix to turn on E2EE by default were...

Announcing new security and control features for remote collaboration

Millions around the world have had to switch nearly overnight to working remotely. But adopting remote work isn’t easy for every team. Deploying a messaging platform can be difficult for enterprises with high security, compliance, and control requirements.

Changing B2B Support Software Part 1: How Do You Know When to Switch?

Even in everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there’s always someone out there trying to paint a picture of a greener pasture. Companies want you to switch, but how do you know when it’s a good idea?

Tips, tricks, and tools for working remotely

In recent weeks, the coronavirus pandemic has forced millions of people around the world to suddenly work from home. For many, remote work had been an occasional experience; for others, it was altogether unfamiliar. Now, working from home is the “new normal” for many of us, at least for the short-term. If you are new to remote working, it can feel challenging to adjust as you find a new rhythm for connecting with others and managing the workday.